Rachel Martinez

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.