Rachel Martin
Lakefield
Summary
Dedicated and highly organized administrative professional seeking Corporate Services Administrative Assistant position with the Township of Douro-Dummer. Bringing hands-on experience in office coordination, billing, and customer service, along with a strong ability to support multiple departments efficiency. Committed to contributing to the municipality's smooth day-to-day operations and providing excellent service to staff and residents.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator/Receptionist
Lakefield Dentistry
Lakefield, ON
01.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients
- Scanning and filing all paperwork into electronic charts
- Track and report daily and monthly office revenue and financial performance
- Oversee billing processes and ensured timely submission
- Audited insurance claims and followed up on missed or denied insurance claims to maximize reimbursement
- Explained insurance coverage and outstanding balances to patients, and collected payments accordingly
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Keeping the schedule full for multiple providers
- Responding to inquiries from callers and emails seeking information
- Balanced end-of-day transactions and verified financial accuracy against reports
- Social media
Office Administrator/Receptionist
The Wooden Duck Real Estate Brokerage
Norwood, ON
01.2021 - 01.2022
- Data entry of listings and deals
- Organizing files and keeping up to date
- Knowledge of Real Estate paperwork
- Interacting with other agents, lawyers and clients
- Answering phone calls and emails
- Help with offer presentations
- Social media
Sales Associate
Urban Barn
Oshawa, ON
01.2020 - 01.2021
- Informing and recommending furniture and accent/decor pieces to customers
- Receiving truck deliveries and unboxing new items for display
- Creating price tags for all items
- Answering phone calls, emails and greeting all customers
- Creating design lists for customers
- Processing purchases, returns and exchanges
Interior Painter
Alpha Pro Painting
Durham Region, ON
01.2017 - 01.2020
- Completed projects within strict deadlines, ensuring timely completion and client satisfaction
- Enhanced customer satisfaction by providing high-quality interior painting services
- Collaborated with clients to determine color schemes and design preferences for customized results
- Communicated with team members to ensure consistency in work quality across all areas of the project
- Multitasking, knowing what step comes next
- Conducted final work check to assess quality and make corrections if necessary
Office Assistant/Sales Consultant
Suite 22 Interiors/Contract
Markham, ON
01.2019 - 2019
- Quoting clients on the products by email and online, providing key information on the pieces as well as price
- Collecting samples to send to clients
- Inventory collection
- Answering phones, emails and walk ins, greeting clients for meetings
- Processing purchases
- Communicating with warehouse staff on pickups
Education
Office Administration Certificate -
Durham College
Whitby, ON01.2021
Interior Decorating Certificate - undefined
Durham College
Oshawa, ON01.2021
Early Childhood Education Diploma - undefined
Durham College
Oshawa, ON01.2015
Ontario Secondary School Diploma - undefined
All Saints Catholic Secondary School
Whitby, ON01.2013
Skills
- G-license holder in good standing with reliable transportation
- Possesses great work ethic and personable skills
- Keen attention to detail
- Team player as well as work well individually
- Proficient with Microsoft Word, Excel & PowerPoint
- Customer service
- Positive attitude
- Time management
- Data entry
- Professional and mature
Languages
English
Certification
- Microsoft Office Power Point & Word Certificate
- Workplace Essentials Online Program
- BGS Tourism Service Excellence Training
- Kids Have Stress Too Program
- Smart Serve Certified
- Canadian Ski Instructor’s Alliance Level 1
- Young Worker Awareness Program
- St. John’s Ambulance First Aid & C.P.R.
- O.E.L.C. Leadership Camp
- St. John’s Ambulance: Babysitters Course
Timeline
Office Administrator/Receptionist
Lakefield Dentistry
01.2023 - Current
Office Administrator/Receptionist
The Wooden Duck Real Estate Brokerage
01.2021 - 01.2022
Sales Associate
Urban Barn
01.2020 - 01.2021
Office Assistant/Sales Consultant
Suite 22 Interiors/Contract
01.2019 - 2019
Interior Painter
Alpha Pro Painting
01.2017 - 01.2020
Interior Decorating Certificate - undefined
Durham College
Early Childhood Education Diploma - undefined
Durham College
Ontario Secondary School Diploma - undefined
All Saints Catholic Secondary School
Office Administration Certificate -
Durham College