Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
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Rachel Marotta

Summary

A results-driven professional with over 5 years of experience, I am recognized for my reliability, strong work ethic, and proactive approach to learning and achieving success. Proficient in delivering exceptional customer service and fostering positive interpersonal relationships, I consistently prioritize client satisfaction. As a compassionate and dynamic leader, I emphasize empathy while driving impactful results. I thrive in fast-paced environments and possess a keen ability to adapt to diverse challenges.

Overview

5
5
years of professional experience

Work History

Event Staff

Woodbine Casino
09.2023 - Current
  • Assisted in the successful execution of events by setting up and taking down equipment, signage, and decorations.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.

Customer Service Representative

Longo's
07.2019 - 03.2024
  • Responsible for cashier duties, customer service operations, financial management tasks, and ensuring proper execution of store opening and closing procedures.
  • Managed front-end floor lead operations, including scheduling, employee time management, and addressing inquiries to support smooth daily operations.
  • Responsible for training both new recruits and individuals advancing within the organization, while providing comprehensive guidance and support to ensure their successful integration into the team.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Life Skills Assistant

The Centre For Dreams
06.2021 - 08.2021
  • Created programs to teach life skills to adults living with a developmental disability including healthy eating, exercise, and personal hygiene.
  • Taught essential social skills, concepts of common courtesy, manners, work ethics and independent thinking.
  • Provided opportunities for members to learn and explore their strengths and challenges, develop interpersonal skills, and employment readiness.
  • Led the social media strategy, curating content on special events, community engagement, sponsorships, and team member highlights.
  • Delivered tailored assistance to individuals through personalized one-on-one sessions, as well as facilitated small and large group activities to foster team cohesion and development.

Education

Developmental Service Work

Centennial College
Scarborough, ON
04.2025

High School Diploma -

Father Michael McGivney Catholic High School
Markham, ON
06.2017

Skills

  • Excellent written and verbal communication skills
  • Leadership
  • Teamwork
  • Problem-solving
  • Time management
  • Adaptability
  • Responsible

Languages

English

Availability

I have a flexible schedule and am available to work weekdays, evenings, and weekends as required by the position.

Timeline

Event Staff

Woodbine Casino
09.2023 - Current

Life Skills Assistant

The Centre For Dreams
06.2021 - 08.2021

Customer Service Representative

Longo's
07.2019 - 03.2024

Developmental Service Work

Centennial College

High School Diploma -

Father Michael McGivney Catholic High School

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Rachel Marotta