Summary
Work History
Education
Skills
Languages
Timeline
Server

Rachel Markowski

Summary

Dynamic server with a strong work ethic and exceptional customer service experience. Proven ability to resolve guest complaints and enhance satisfaction through effective problem-solving. Skilled in cash handling and fostering guest engagement, consistently delivering memorable dining experiences while maintaining a professional appearance.

Work History

Server

Greenhill Hotel
2023 - 2025
  • Provided exceptional customer service, addressing guest inquiries and ensuring a pleasant experience.
  • Trained new team members on protocols and service standards to enhance operational efficiency.
  • Resolved guest complaints promptly, enhancing overall customer satisfaction through effective problem-solving skills.
  • Managed cash register operations, processing payments accurately while maintaining a balanced till.

Server

Pass Beer Co.
2020 - 2023
  • Provided exceptional customer service, addressing guest inquiries and ensuring a pleasant dining experience.
  • Coordinated food and beverage orders with kitchen staff to ensure timely delivery and accuracy.
  • Trained new team members on restaurant protocols and service standards to enhance operational efficiency.
  • Monitored dining area for cleanliness and organization, upholding health and safety standards consistently.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Manager

Greg's Liquor Store
2017 - 2019
  • Managed daily operations to ensure efficient inventory control and stock management.
  • Led team training programs to enhance customer service skills and product knowledge.
  • Implemented promotional strategies to increase sales and drive customer engagement.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed staff schedules to optimize labor costs while maintaining service quality.
  • Coordinated vendor relationships to ensure timely product delivery and inventory replenishment.

Server

Rum Runner
2015 - 2017
  • Collaborated with management to develop daily specials, contributing to menu creativity and guest satisfaction.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Emergency Medical Responder -

Sait
Claresholm, AB
01-2010

Client Care Attendant -

Bow Valley College
Calgary
01-1996

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance

Languages

English

Timeline

Server

Greenhill Hotel
2023 - 2025

Server

Pass Beer Co.
2020 - 2023

Manager

Greg's Liquor Store
2017 - 2019

Server

Rum Runner
2015 - 2017

Emergency Medical Responder -

Sait

Client Care Attendant -

Bow Valley College

Similar Profiles

CREATE PROFILE
Rachel Markowski