Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Rachel Mann

Quinte West

Summary

Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Machine Operator

Gay Lea Foods
05.2024 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Server

Wild Wings
06.2024 - 02.2025
  • Provided excellent customer service
  • Multitasking numerous tasks at a time
  • Greeted customers, answered questions and recommended specials to increase profit

Hostess

Boston Pizza
03.2024 - 11.2024
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split Bills, and calculate totals
  • Greeted customers, answered questions and recommended specials to increase profit

Animal Services

Stonehedge Kennel
04.2022 - 12.2023
  • Monitor safety of every animal to prevent injuries from other animals or environment hazards
  • Cleaned and sterilized equipment and surfaces to protect animals and staff health
  • Provided excellent customer service
  • Fed and watered animals in care, following special diets and regular medication administration schedules

Take-out server

Swiss Chalet
10.2021 - 06.2022
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split Bills, and calculate totals
  • Greeted customers, answered questions and recommended specials to increase profit

Cashier

Canadian Tire
11.2020 - 08.2021
  • Help customers find specific products, answer questions and offered product advice
  • Learned roles of others departments to provide coverage and keep store operational
  • Completed daily recovery tasks to keep area clean and meet for Max productivity

Farm Hand

Springings Farms
03.2019 - 08.2021
  • Care for livestock by regular feeding and watering
  • Cleaned and maintained animal pens and waste removal

Education

High School Diploma -

Saint Theresa Catholic Secondary School
Belleville, ON
06.2023

Diploma - Justice Studies Police Foundations

Loyalist College
Belleville, ON
06.2026

Skills

  • G Class Driver license
  • Pleasure Craft Operator
  • Staff mentoring
  • Customer assistance
  • Issue resolution
  • Cash management
  • Animal nutrition
  • Troubleshooting and repair
  • Efficient and Reliable

Languages

English
Full Professional

Certification

  • Standard First Aid -CPR C - AED Blended
  • Emergency First Aid - CPR - AED
  • Occupational health and safety for workers
  • General safety awareness
  • WHIMS
  • Workplace violence and harassment
  • Smart service
  • Camp Molly Graduate
  • Auxiliary Constable
  • Safeguard OPP Certification
  • Pleasure Craft Operator

Timeline

Server

Wild Wings
06.2024 - 02.2025

Machine Operator

Gay Lea Foods
05.2024 - Current

Hostess

Boston Pizza
03.2024 - 11.2024

Animal Services

Stonehedge Kennel
04.2022 - 12.2023

Take-out server

Swiss Chalet
10.2021 - 06.2022

Cashier

Canadian Tire
11.2020 - 08.2021

Farm Hand

Springings Farms
03.2019 - 08.2021

Diploma - Justice Studies Police Foundations

Loyalist College

High School Diploma -

Saint Theresa Catholic Secondary School

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Rachel Mann