Rachel Mall
Winnipeg,MB
Summary
Dynamic leader with proven expertise in crisis management and strong organizational skills, honed across roles at Alliance Ground International and other key industry players. Excelled in enhancing operational protocols and team performance, achieving significant improvements in efficiency and customer satisfaction. Skilled in departures management and fluent in multiple languages, consistently meeting and exceeding employer expectations.
Overview
6
6
years of professional experience
Work History
Passenger Service Supervisor
Alliance Ground International
01.2023 - Current
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and arrival services
- Oversaw inventory management processes for essential supplies at the terminal level, ensuring adequate stock levels were maintained at all times without excess wastage or spoilage of resources.
- Developed shift tasks for sucessful day to maintain proper operational run.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Trainer for Jetbridge, gave training to many agents.
- Worked with both Swoop and Westjet as AGI had the contract for both in YWG.
Cashier
Canadian Tire
01.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front Line Server
Qdoba Eats
11.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and courteous service to all patrons.
- Provided expert knowledge of menu items, ingredients, and dietary restrictions to accommodate diverse customer needs.
- Trained new front line servers on proper procedures and techniques, fostering a consistent level of service across the team.
- Handled cash transactions accurately, promoting trustworthiness and reliability among team members.
- Collaborated with kitchen staff to expedite orders and ensure accuracy, resulting in a positive dining experience for guests.
Team Leader
Dollarama Store
01.2021 - 11.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Bakery Clerk
No Frills
07.2019 - 01.2021
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and arrival services
- Oversaw inventory management processes for essential supplies at the terminal level, ensuring adequate stock levels were maintained at all times without excess wastage or spoilage of resources.
- Developed shift tasks for sucessful day to maintain proper operational run.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Trainer for Jetbridge, gave training to many agents.
- Worked with both Swoop and Westjet as AGI had the contract for both in YWG.
Education
Criminology -
University of Manitoba
Winnipeg, NoneHigh School Diploma -
Dakota Collegiate
Winnipeg06.2022
Skills
- Crisis management
- Departures management
- Checking in passengers
- Strong leadership
- Strong organization
- Airline policies
- Public announcements
- Language proficiency
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Passenger Service Supervisor
Alliance Ground International
01.2023 - Current
Cashier
Canadian Tire
01.2022 - 01.2023
Front Line Server
Qdoba Eats
11.2021 - 08.2022
Team Leader
Dollarama Store
01.2021 - 11.2021
Bakery Clerk
No Frills
07.2019 - 01.2021
Criminology -
University of Manitoba
High School Diploma -
Dakota Collegiate