Rachel Maldemay
Delta,BC
Summary
Results-oriented customer service manager with experience of more than a decade in leading high-performance teams. Adept at implementing customer-centric strategies to improve satisfaction and loyalty. Known for operational efficiency and consistently exceeding service targets. Willing to leverage expertise to raise customer service standards and contribute to overall company success.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
City Of Delta
08.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
Team Leader, Customer Service
Rogers Communications - Fido
04.2017 - 04.2022
- Lead and motivated customer service teams of 15 employees;
- Set and achieved performance targets;
- Provided guidance and coaching to team members;
- Excellent verbal and written communication skills;
- Built and fostered a positive team culture;
- Resolved customer complaints and conflicts in a timely and effective manner;
- Ensured adherence to service standards and policies;
- Maintained a positive and approachable demeanor;
- Conducted training programs for customer service staff;
- Encouraged collaboration and teamwork;
- Analyzed and optimized customer service processes;
- Initiated performance management steps as needed;
- Conducted employee performance evaluations;
- Lead regular team meetings to communicate business trends and updates;
- Interviewed, hired and trained staff.
Customer Service Specialist
Rogers Communications - Fido
09.2014 - 04.2017
- Answered incoming calls;
- Asked questions to determine service needs;
- Educated customers on special pricing opportunities and company offerings;
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
Education
High School Diploma -
Polyvalente De Paspébiac
Paspébiac, QCSkills
- Customer Service
- Communication
- Problem solving
- Leadership
- Team building and teamwork
- Training and development
- Adaptability
- Conflict resolution
- Quality assurance
- Positive attitude
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
City Of Delta
08.2023 - Current
Team Leader, Customer Service
Rogers Communications - Fido
04.2017 - 04.2022
Customer Service Specialist
Rogers Communications - Fido
09.2014 - 04.2017
High School Diploma -
Polyvalente De Paspébiac
Similar Profiles
Lisa PerraLisa Perra
Payroll Supervisor at City of DeltaPayroll Supervisor at City of Delta
Jacob LearyJacob Leary
Parks and Recreation Worker at City Of DeltaParks and Recreation Worker at City Of Delta
Lauren MundenLauren Munden
Senior Communications Advisor at City of DeltaSenior Communications Advisor at City of Delta
Lisa DoepkerLisa Doepker
Recreation Program Coordinator (Special Events) at City of DeltaRecreation Program Coordinator (Special Events) at City of Delta
Gurpreet KaurGurpreet Kaur
Kitchen Helper (volunteer) at Nanak Sikh GurudwaraKitchen Helper (volunteer) at Nanak Sikh Gurudwara