Rachel Mahaffy
Burlington,Canada
Summary
Experienced retail professional with 10+ years in customer service. Recognized for improving operational processes and encouraging teamwork. Proficient in cash management and adept at resolving issues, delivering outstanding performance in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Production Associate
Mission Thrift Store
2025.10 - Current
- Sorted, inspected items for quality and cleanliness of donated merchandise for resale.
- Priced and tagged clothing, household items, and other retail products according to store guidelines.
- Restocked sales floor and maintained organized inventory areas.
- Worked efficiently in a fast-paced team environment while providing customer support as needed.
- Assisted Management with inventory, merchandising, and restocking of products.
- Opened and Closed the store and completed end-of-day procedures.
- Counted, balanced, and secured Cash Tills accurately.
- Acted as Shift Lead and was entrusted with Store operations when Management was absent.
- Served as the person in charge during assigned shifts, supervising operations and supporting team members.
- Handled customer concerns as well as Refunds, and resolved issues in a professional manner.
Store Manager
K-Kups
2019.01 - 2021.06
- Oversaw daily store operations including opening and closing procedures, ensuring smooth business flow.
- Maintained accurate records of daily inventory and sales, contributing to effective stock management.
- Delivered excellent customer service by assisting with product inquiries, troubleshooting issues, and ensuring customer satisfaction.
- Created and managed weekly staff schedules to optimize coverage and operational efficiency.
- Recruited, trained, and supervised new team members, fostering a positive and productive work environment.
Backroom Associate
Goodwill Amity
2014.02 - 2019.06
- Accurately priced and labeled all incoming donations daily, ensuring consistent product rotation and visual appeal on the sales floor.
- Provided courteous and knowledgeable assistance to customers with pricing inquiries, promoting a positive shopping experience.
- Organized and displayed donated items to maximize visibility and drive sales.
- Supervised and supported volunteers, providing training and direction to ensure efficient operations.
- Maintained daily inventory records to support tracking, stock replenishment, and sales analysis.
- Collaborated with other departments to support store-wide initiatives and maintain workflow continuity.
Sales Associate
Wine Rack
2016.02 - 2018.07
- Performed store opening and closing duties independently, ensuring accurate cash handling and readiness for business.
- Assisted customers with product selection, purchases, and inquiries, delivering personalized service to enhance customer satisfaction.
- Conducted in-store wine tastings, effectively promoting products and increasing sales.
- Maintained accurate daily inventory records to support stock management and reduce shrinkage.
- Ensured the store was clean, organized, and visually appealing to create a welcoming retail environment.
Education
First Aid Certificate -
01.2023
Smart Serve Certificate -
01.2019
Skills
- Customer service excellence
- Inventory management
- Cash handling and POS operation
- Team leadership
- Retail merchandising
- Store operations
- Efficient multitasking
- Computer proficiency
- Quality assurance
- Machine operation
- Leadership skills
- Organizational abilities
- Communication expertise
- Problem-solving
- Decision-making
- Team management
- Adaptability and flexibility
- Collaboration
Timeline
Production Associate
Mission Thrift Store
2025.10 - Current
Store Manager
K-Kups
2019.01 - 2021.06
Sales Associate
Wine Rack
2016.02 - 2018.07
Backroom Associate
Goodwill Amity
2014.02 - 2019.06