Rachel MacLeod
Calgary,Alberta
Summary
Experienced professional with a proven track record in customer service and task management at WestJet Airlines. Skilled in conflict resolution, utilizing exceptional communication abilities to boost team productivity and ensure customer satisfaction. Committed to operational excellence through streamlining operations and adapting to new technologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Online Order Fulfillment
Holt Renfrew
11.2024 - 01.2025
- Assisted in receiving, stocking, and organizing products for online orders.
- Managed online orders efficiently by fulfilling customer requests promptly and accurately. Processed up to 300 online orders as a team.
- Ensured timely order fulfillment with accurate picking, packing, and shipping of customer orders.
- Streamlined order processing and fulfillment by accurately tracking incoming shipments and efficiently organizing stock on shelves.
Volunteer ESL Instructor
TIES Calgary
10.2024 - Current
- Expanded students'' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
- Delivered and developed lesson plans by using abroad range of teaching techniques and strategies.
- Improved students'' reading and writing skills by incorporating engaging literature and creative assignments.
- Established clear objectives for lessons and units to communicate objectives to 10 students per semester.
Artist & Designer – Commissions and Freelancer
Self-Employed
05.2018 - Current
- Managed multiple art projects simultaneously, ensuring timely completion and delivery.
- Created distinctive artworks using various mediums including oil and acrylic paints.
- Organized compilations of creative work reflecting unique abilities and artistic themes.
Administrative Assistant
Friday Professional Group
01.2024 - 05.2024
- Organize and manage schedules, appointments, and communications for senior staff
- Streamline office operations to improve team productivity
- Handle client inquiries, resolve issues, and provide support to staff
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Apple Retail, Chinook
01.2022 - 12.2022
- Provided comprehensive product knowledge to customers, ensuring they were well-informed and satisfied with their purchases
- Demonstrated a proactive approach to resolving customer issues and concerns
Baggage Customer Service Agent
WestJet Airlines
01.2013 - 12.2020
- Provided exceptional customer service, utilizing active listening skills to address customer concerns
- Demonstrated situational awareness, responding promptly to customer needs and ensuring smooth operations
Education
ACE TESOL Certificate - Teaching English As A Second Language
Bow Valley College
Calgary, AB01.2024
UX & Graphic Design Certificate - Digital Communications And Media
SAIT Institute of Technology
Calgary, AB01.2023
New Media Production & Design - Digital Communications And Media
SAIT Institute of Technology
Calgary, AB01.2022
Bachelor of Arts - Textile Major
University of The Arts
Calgary, AB01.2011
Skills
- Strong organizational skills
- Task Management Efficiency
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Quick to adapt to new technology
- Proficient in customer service
- Effective Problem Resolution
- Online order fulfillment
- Conflict resolution
- Stock transfer order processing
Certification
- Applied User Experience Design Certificate
- Graphic Design Certificate
- First Aid & CPR
Languages
English
Native or Bilingual
Timeline
Online Order Fulfillment
Holt Renfrew
11.2024 - 01.2025
Volunteer ESL Instructor
TIES Calgary
10.2024 - Current
Administrative Assistant
Friday Professional Group
01.2024 - 05.2024
Customer Service Representative
Apple Retail, Chinook
01.2022 - 12.2022
Artist & Designer – Commissions and Freelancer
Self-Employed
05.2018 - Current
Baggage Customer Service Agent
WestJet Airlines
01.2013 - 12.2020
- Applied User Experience Design Certificate
- Graphic Design Certificate
- First Aid & CPR
ACE TESOL Certificate - Teaching English As A Second Language
Bow Valley College
UX & Graphic Design Certificate - Digital Communications And Media
SAIT Institute of Technology
New Media Production & Design - Digital Communications And Media
SAIT Institute of Technology
Bachelor of Arts - Textile Major
University of The Arts
Similar Profiles
KEVIN RAMRAJKEVIN RAMRAJ
Operational Support Specialist at Holt RenfrewOperational Support Specialist at Holt Renfrew
Gurmehar Singh GrewalGurmehar Singh Grewal
Loss Prevention Officer at Holt RenfrewLoss Prevention Officer at Holt Renfrew
Maryna ZarutskaMaryna Zarutska
Budget Analyst at Holt Renfrew Inc.Budget Analyst at Holt Renfrew Inc.