Rachel MacLeod
Calgary,Canada
Summary
Dynamic professional with a proven track record in customer service and task management, exemplified during my tenure at WestJet Airlines. Skilled in conflict resolution and adept at leveraging exceptional communication skills to enhance team productivity and customer satisfaction. Specializes in streamlining operations and adapting swiftly to new technologies, ensuring operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Artist & Designer – Commissions and Freelancer
Self-Employed
Calgary, Alberta
05.2018 - Current
- Managed multiple art projects simultaneously, ensuring timely completion and delivery.
- Created distinctive artworks using various mediums including oil and acrylic paints.
- Organized compilations of creative work reflecting unique abilities and artistic themes.
Online Order Fulfillment
Holt Renfrew
- Current
- Assisted in receiving, stocking, and organizing products for online orders.
- Managed online orders efficiently by fulfilling customer requests promptly and accurately.
Volunteer ESL Instructor
TIES Calgary
- Current
Customer Service Representative
Apple Retail, Chinook
01.2022 - 12.2022
- Provided comprehensive product knowledge to customers, ensuring they were well-informed and satisfied with their purchases
- Demonstrated a proactive approach to resolving customer issues and concerns
Baggage Customer Service Agent
WestJet Airlines
YYC
01.2013 - 12.2020
- Provided exceptional customer service, utilizing active listening skills to address customer concerns
- Demonstrated situational awareness, responding promptly to customer needs and ensuring smooth operations
Administrative Assistant
Friday Professional Group
01.2024
- Organize and manage schedules, appointments, and communications for senior staff
- Streamline office operations to improve team productivity
- Handle client inquiries, resolve issues, and provide support to staff
Education
ACE TESOL Certificate -
Bow Valley College
01.2024
UX & Graphic Design Certificate -
SAIT Institute of Technology
01.2023
New Media Production & Design -
SAIT Institute of Technology
01.2022
Bachelor of Fine Arts Degree - Textile Major
University of the Arts
01.2011
Skills
- Strong organizational skills
- Task Management Efficiency
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Quick to adapt to new technology
- Proficient in customer service
- Effective Problem Resolution
- Online order fulfillment
- Conflict resolution
Certification
- Applied User Experience Design Certificate
- Graphic Design Certificate
- First Aid & CPR
Timeline
Administrative Assistant
Friday Professional Group
01.2024
Customer Service Representative
Apple Retail, Chinook
01.2022 - 12.2022
Artist & Designer – Commissions and Freelancer
Self-Employed
05.2018 - Current
Baggage Customer Service Agent
WestJet Airlines
01.2013 - 12.2020
Online Order Fulfillment
Holt Renfrew
- Current
Volunteer ESL Instructor
TIES Calgary
- Current
ACE TESOL Certificate -
Bow Valley College
UX & Graphic Design Certificate -
SAIT Institute of Technology
New Media Production & Design -
SAIT Institute of Technology
Bachelor of Fine Arts Degree - Textile Major
University of the Arts
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