Rachel MacIntosh
Calgary,Alberta
Summary
Composed hospitality professional with experience in event planning, hospitality management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism. Always growing new skills through curiosity, creativity, and collaboration.
Overview
8
8
years of professional experience
Work History
Customer Care and Reservations Agent
Sunshine Village
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
Educator
Lululemon
08.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Showed understanding of customer's personal style and preferences when offering product advice.
Sales Development Representative
CostCertified
01.2023 - 06.2023
- Engage new leads in CostCertified through cold calling and cold emailing
- Profile strategic accounts identifying key individuals, researching, and obtaining business requirements and presenting solutions to start the sales cycle
- Set appointments for the AE team when a lead reaches a qualified stage
- Utilize tools such as Salesforce and Outreach to further business development success and track our large lead and client database.
Server
Fairmont Chateau Lake Louise
09.2022 - 12.2022
- Finding out and using guest preferences to deliver the best comfort food experience in the Canadian Rockies
- Being able to transfer skills throughout the hotel to not only serve at Alpine Social, but to also help in other areas including the Banquets department, In Room Dining, and The Guides Pantry.
Sales Associate
Fairmont Chateau Lake Louise
03.2022 - 09.2022
- Helping hotel guests and day visitors find the perfect items to turn their vacation from moments into memories
- Pioneering the store to meet their monthly sales goals – meeting over half a million dollars yearly.
Receptionist
Fallowfield Dental
08.2021 - 03.2022
- Greeted incoming guests and directed individuals to appropriate personnel
- Scheduled appointments and documented updates in scheduling software
- Aided patients with their insurance coverages & provided direct billing services as required.
Server
LoneStar Texas Grill
03.2018 - 03.2022
- Server, Hostess, Food Runner, Takeout Packer and Counter at Lone Star Texas Grill
- Provide prompt customer service taking care of guests
- Make use of problem solving abilities and product knowledge to make sure all guests are served quickly and courteously.
Server
Local Public Eatery Lansdowne
03.2021 - 08.2021
- Forming long lasting connections with guests to make sure they always feel welcome and at home in our space
- Utilizing product knowledge to ensure guests always love their beverage and food choices.
Clothing Associate and Cashier
Sportchek
10.2017 - 04.2018
- Providing excellent customer service to all customers by having a large product knowledge and problem-solving abilities.
Cashier and Customer Service Assistant
IDA Pharmacy
10.2016 - 04.2017
- Provided a pleasant shopping experience to all customers, giving assistance when needed and providing a prompt and pleasant purchasing experience.
Education
Bachelors of Arts - Sociology -
Carleton University
Ottawa, Ontario04.2021
Ontario SMART Serve -
Alberta Pro Serve -
Skills
- Team collaboration
- Relationship development
- Positive attitude
- Customer Engagement
- Phone Etiquette
- Call center experience
- Problem Resolution
- Customer Relationship Management
- Goal-oriented mindset
Accomplishments
- Received the Exemplary Peer Award at Sunshine Village by always going above and beyond to help my teammates.
Hobbies and Interests
Retired competitive athlete. Enjoyer of all things outdoors. In my spare time you can usually find me on top of a mountain with my dog Zeus, or curled up next to a campfire with a good book.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Care and Reservations Agent
Sunshine Village
10.2023 - Current
Educator
Lululemon
08.2023 - 10.2023
Sales Development Representative
CostCertified
01.2023 - 06.2023
Server
Fairmont Chateau Lake Louise
09.2022 - 12.2022
Sales Associate
Fairmont Chateau Lake Louise
03.2022 - 09.2022
Receptionist
Fallowfield Dental
08.2021 - 03.2022
Server
Local Public Eatery Lansdowne
03.2021 - 08.2021
Server
LoneStar Texas Grill
03.2018 - 03.2022
Clothing Associate and Cashier
Sportchek
10.2017 - 04.2018
Cashier and Customer Service Assistant
IDA Pharmacy
10.2016 - 04.2017
Bachelors of Arts - Sociology -
Carleton University
Ontario SMART Serve -
Alberta Pro Serve -
Similar Profiles
Tristan PollackTristan Pollack
Ski Patrol at Sunshine VillageSki Patrol at Sunshine Village
Samantha MorriceSamantha Morrice
Lift Operations Spare at Sunshine VillageLift Operations Spare at Sunshine Village
Faith PetridesFaith Petrides
Case Manager at Sunshine VillageCase Manager at Sunshine Village
Ruby VarleyRuby Varley
Gondola Foreperson at Sunshine VillageGondola Foreperson at Sunshine Village
Deidre MyersDeidre Myers
MANAGING DIRECTOR at Alberta Holdings LtdMANAGING DIRECTOR at Alberta Holdings Ltd