Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Lopez

Hospitality & Sales Professional
San Jose

Summary

Customer service and sales professional with management experience in hospitality and retail. Skilled in building client relationships, resolving conflicts, and driving sales in high-volume environments. Highly organized, personable, and motivated to transition into leasing/property management with a strong focus on resident relations and retention.

Overview

10
10
years of professional experience

Work History

Bartender/Assistant Bar Manager

Barebottle Brewing Co
07.2023 - Current

- Manage bar operations including scheduling, staff supervison, and training.


-Provide excellent guest experience in a fast-paced, high-volume enviroment.


-Handle cash transactions, and maintain accurate inventory.


-Cultivate repeat customers through strong interpersonal and communication skills.


-Strengthen problem-solving abilities by resolving customer conflicts quickly and professionally.

Bar Manager

Strike Brewing Co.
10.2021 - 07.2023

-Supervised daily operations, managed staff scheduling, and ensured compliance with policies and safety regulations.


-Strengthened leadership and communication skills applicable to resident relations and leasing environments.


-Resolved customer conflicts efficiently, ensuring a positive guest experience.


-Delivered excellent customer service to a high-volume clientele, building long-term customer loyalty.


-Managed cash handling, inventory, and vendor relations.

Crew Member

Trader Joe's
02.2016 - 08.2020

-Provided exceptional customer service in a busy grocery retail environment.


-Assisted customers with product knowledge, purchases, and issue resolution.


-Maintained well-stocked displays and ensured store presentation met company standards.


-Operated registers, processed transactions accurately, and handled cash responsibly.


-Worked collaboratively with team members to ensure smooth daily store operations.

Education

Graduate Certificate -

Bay Area Medical Academy
San Francisco
05.2001 -

Skills

  • Sales Support
  • Customer Service & Problem Solving
  • Client Engagement
  • Conflict Resolution & Communication

Timeline

Bartender/Assistant Bar Manager

Barebottle Brewing Co
07.2023 - Current

Bar Manager

Strike Brewing Co.
10.2021 - 07.2023

Crew Member

Trader Joe's
02.2016 - 08.2020

Graduate Certificate -

Bay Area Medical Academy
05.2001 -
Rachel LopezHospitality & Sales Professional