Rachel Lloyd
Medical Office Assistant
Calgary ,AB
Summary
Dynamic Medical Office Manager with a proven track record at Dr. Mark Joyce Office, enhancing patient scheduling efficiency and reducing wait times. Recognized for exceptional problem-solving and organizational skills, I foster a collaborative environment while maintaining strict confidentiality and compliance with healthcare regulations. Committed to delivering high-quality patient care and support.
Overview
2026
2026
years of professional experience
Work History
Volunteer
Well Cafe -Centre Street Church
2024 - Current
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Approached issues proactively to best meet current and future community needs.
- Helped clients navigate social services system and access needed resources.
- Assisted clients with obtaining housing, employment and support resources.
Medical Office Manager
Dr Mark Joyce Office
2020 - 2024
- Oversaw daily operations ensuring compliance with healthcare regulations and policies.
- Managed patient scheduling systems enhancing appointment efficiency and reducing wait times.
- Coordinated staff training programs to improve service delivery and operational effectiveness.
- Implemented electronic health record (EHR) systems streamlining patient data management processes.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Optimized inventory management to ensure essential medical supplies were always available.
- Fostered collaborative work environment, organizing team-building activities.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
- Reduced no-show rates by introducing reliable appointment reminder system.
- Maintained high level of patient care by conducting regular audits of medical record accuracy.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Completed bi-weekly payroll for [Number] employees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Medical Office Assistant
Doctors Plus Medical Center
2020 - 2022
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Supported efficient claim processing by accurately coding services for billing.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Trained new staff on office protocols and EHR system usage to ensure seamless operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Improved accuracy of patient records with meticulous data entry and management.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Managed patient scheduling and coordinated appointments for optimal office flow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Assisted in billing processes, ensuring accuracy of claims submitted to insurance providers.
- Provided front desk support, greeting patients and handling inquiries with professionalism and care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Office Assistant
DX Medical Centre
2018 - 2020
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Supported efficient claim processing by accurately coding services for billing.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved accuracy of patient records with meticulous data entry and management.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Provided front desk support, greeting patients and handling inquiries with professionalism and care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Office Assistant
Imagine Health Centres & Pharmacy
2015 - 2018
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Streamlined inventory management for medical supplies to ensure availability and reduce waste.
- Facilitated patient education by providing relevant health and procedure information.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Streamlined office procedures, leading to improved patient satisfaction scores and reduced wait times.
- Trained new staff on office protocols and EHR system usage to ensure seamless operations.
- Implemented best practices for inventory management of medical supplies, reducing costs while maintaining quality service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Improved accuracy of patient records with meticulous data entry and management.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Managed patient scheduling and coordinated appointments for optimal office flow.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Assisted in billing processes, ensuring accuracy of claims submitted to insurance providers.
- Provided front desk support, greeting patients and handling inquiries with professionalism and care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Office Assistant
Airdrie Medical Clinic
2010 - 2014
- Streamlined office procedures, leading to improved patient satisfaction scores and reduced wait times.
- Trained new staff on office protocols and EHR system usage to ensure seamless operations.
- Implemented best practices for inventory management of medical supplies, reducing costs while maintaining quality service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Improved accuracy of patient records with meticulous data entry and management.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Managed patient scheduling and coordinated appointments for optimal office flow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Provided front desk support, greeting patients and handling inquiries with professionalism and care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Office Assistant
Apple Wellness Centre
2007 - 2010
- Managed patient scheduling and coordinated appointments for optimal office flow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Assisted in billing processes, ensuring accuracy of claims submitted to insurance providers.
- Provided front desk support, greeting patients and handling inquiries with professionalism and care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Office Asssistant
Towerlane Medical Clinic
2005 - 2007
- Scheduled patient appointments and managed electronic health records for efficient clinic operations.
- Assisted with patient intake processes, ensuring accurate data entry and compliance with privacy regulations.
- Handled phone inquiries, providing information on services and directing calls to appropriate personnel.
- Coordinated medical supplies inventory, ensuring availability of necessary materials for daily operations.
- Supported billing processes by verifying insurance information and processing payments accurately.
- Maintained cleanliness and organization of office space to create welcoming environment for patients.
- Collaborated with healthcare providers to streamline patient flow and enhance service delivery efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
High School Diploma -
George McDougall High School
Airdrie, AB01-2018
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Time management
- Adaptability and dependability
- Flexible schedule
- Customer service
- Answering phones
- Professional appearance
- Telephone etiquette
- Disability awareness
- Administrative tasks
- Recordkeeping and confidentiality
- Filing and recordkeeping
- Administrative support
- Friendly and outgoing
- Multitasking and organization
- Reliability and punctuality
- Clear communication
- Empathy and patience
- Verbal and written communication
- Data confidentiality
- Service referrals
- Multitasking
- Reliability
- Active listening
- Multitasking Abilities
- Self motivation
- Excellent communication
- Organizational skills
- Adaptability
- Emotional awareness
- Time management abilities
- Effective communication
- Task prioritization
- Adaptability and flexibility
- Written communication
Languages
English
English
Timeline
Volunteer
Well Cafe -Centre Street Church
2024 - Current
Medical Office Manager
Dr Mark Joyce Office
2020 - 2024
Medical Office Assistant
Doctors Plus Medical Center
2020 - 2022
Medical Office Assistant
DX Medical Centre
2018 - 2020
Medical Office Assistant
Imagine Health Centres & Pharmacy
2015 - 2018
Medical Office Assistant
Airdrie Medical Clinic
2010 - 2014
Medical Office Assistant
Apple Wellness Centre
2007 - 2010
Medical Office Asssistant
Towerlane Medical Clinic
2005 - 2007
High School Diploma -
George McDougall High School