Rachel Latour
Thorold,ON
Summary
Results-driven Technical Services Specialist known for high productivity and efficient task completion. Skilled in network troubleshooting, software installation, and system configuration management. Excel at problem-solving, time management, and effective communication, ensuring seamless technology operations and support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Services Specialist
Billyard insurance group
Welland, Ontario
11.2023 - Current
- Managed high-volume incoming calls efficiently and courteously.
- Documented customer interactions accurately in the CRM system.
- Escalated complex issues to appropriate departments for resolution.
- Reconciled discrepancies in billing accounts and resolved them efficiently.
- Assisted in training new staff on billing procedures and software usage.
- Answered customer inquiries regarding billings, payments, account status.
- Worked closely with patients to discuss payment arrangements when needed.
- Managed incoming data requests from various departments.
- Processed confidential information with attention to security protocols.
- Managed incoming calls and routed them to relevant staff.
- Organized office supplies and ensured availability for staff use.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Patient Care Coordinator
Canadian Cannabis Clinics
St Catharines, Canada
11.2017 - Current
- Scheduling, cancelling and confirming patient appointments using electronic medical records (EMR)
- Faxed patient consult notes and medical documents to appropriate recipient
- Addressed common medical questions via telephone and email
- Consulted with patients regarding treatment plan
- Communicated with other doctors offices and all other organizations as needed
- Established new patients and created electronic files for them
- Contact: Available upon request - available upon request
Travel insurance supervisor
CAA Niagara
Thorold
04.2022 - 11.2023
- Trained and mentored staff on insurance policies and procedures.
- Coordinated with underwriters to assess risk and determine coverage options.
- Facilitated communication between clients and insurance agents for policy inquiries.
- Advised clients on different types of insurance coverage available in the market based on their needs.
- Resolved customer complaints regarding insurance coverage and billing issues.
- Managed high-volume incoming calls efficiently and courteously.
- Documented customer interactions accurately in the CRM system.
Education
Business administration -
Brock University
Thorold, Ontario, CanadaBusiness administration - Economics, marketing, computer applications, accounting and humans resources
Niagara College Canada
Niagara On The Lake, OntarioSkills
- Customer service
- Time Management
- Communication
- Electronic Medical Records (EMR) software
- Scheduling
- Effective communication
- CRM documentation
- Call management
- Attention to detail
- Telephone etiquette
Certification
- CPR Certification- St. John’s ambulance
Accomplishments
- Orion insurance excellence award- most policies sold -2022
Hobbies and Interests
- Puzzles/ crosswords
- Reading
- Computer games
Languages
English, Native or Bilingual Proficiency
Timeline
Technical Services Specialist
Billyard insurance group
11.2023 - Current
Travel insurance supervisor
CAA Niagara
04.2022 - 11.2023
Patient Care Coordinator
Canadian Cannabis Clinics
11.2017 - Current
Business administration -
Brock University
Business administration - Economics, marketing, computer applications, accounting and humans resources
Niagara College Canada