Rachel Kirkham
Toronto,
Summary
Experienced in delivering exceptional administrative support and customer service in fast-paced environments. Dynamic and detail-oriented professional with skills in efficiently handling phone and email responses, scheduling, and office software. Known for excellent communication and multitasking abilities. Focused on ensuring efficient office operations. Consistently strives to provide top-notch service.
Overview
4
4
years of professional experience
Work History
Revenue Clerk
City of Toronto
05.2024 - 08.2024
- Contributed to positive client relationships by responding promptly to inquiries and providing clear explanations of billing procedures.
- Expedited account discrepancy resolutions with thorough research into transaction histories, ensuring swift settlement of outstanding balances.
- Improved efficiency within the department by identifying opportunities for automation and simplification of tasks related to revenue management.
- Optimized company cash flow with prompt reconciliation of account discrepancies, facilitating quicker resolution of payment issues.
Customer Service Representative Intern
City of Toronto
05.2024 - 08.2024
- Front counter staff member for Toronto's Revenue Services department, dealing first hand with clients' questions & concerns with property taxes, utility services, and general inquiry
Supervisor
Camp Robin Hood
06.2021 - 08.2023
- Plan, organize, administer, and supervise children and staff
- Led and managed a team of 20 staff members, providing training, performance evaluations, and ongoing support
- Communicated with campers parents daily
Administrative Assistant
Camp Robin Hood
05.2022 - 06.2023
- Handled and spoke with parents on the phone regarding paperwork and administrative details to assist with pre-camp start up
- Worked extensively with complex computer software and Excel
Sales Floor Associate
Walmart
03.2020 - 01.2021
- In charge of providing good customer experience, with rotating work in customer service, sales, stocking, and cashier
Education
Bachelor of Science - Health Science
Wilfrid Laurier University
Waterloo, ONSkills
- Advanced proficiency in MS Office suite:
- Advanced proficiency in Adobe software
- Ability to quickly master new software tools and systems
- Excellent written and verbal communication skills
- Excellent time management skills
- Good judgment and decision-making abilities
- Ability to analyze data, identify trends, and draw actionable conclusions
- Self-motivated and able to work independently
Timeline
Revenue Clerk
City of Toronto
05.2024 - 08.2024
Customer Service Representative Intern
City of Toronto
05.2024 - 08.2024
Administrative Assistant
Camp Robin Hood
05.2022 - 06.2023
Supervisor
Camp Robin Hood
06.2021 - 08.2023
Sales Floor Associate
Walmart
03.2020 - 01.2021
Bachelor of Science - Health Science
Wilfrid Laurier University
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