Rachel Kirby
Vancouver,BC
Summary
A Psychology and Politics university graduate, with a solid background in foodservice and bartending. I flourish in unfamiliar social environments that allow me to meet new people. I enjoy working as part of a team and pride myself on a resilience to adapt to ever-changing situations in work, or any new role. My enthusiasm for recognizing and building upon other people’s strengths is demonstrated through my volunteering and supervisory positions. I am highly organized and methodical when following instructions, yet I thrive when given responsibility and the chance to work on my own initiative. I can always be relied on to see a task through to the end. After many years of late-night bar work in Scotland, I took the opportunity to relocate to Canada for a change of scene. Seeking a role in the hospitality industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BARTENDER
Lucky Taco
05.2023 - Current
- My duties in this busy beach-side bar include making and serving a wide variety of drinks to customers
- Being the only bartender on shift- time-keeping and efficient preparation is key
- This role involves preparing many cocktail ingredients from scratch, helping me further develop creative skills behind the bar
BAR/ DUTY MANAGER
BUTTERFLY & PIG
09.2019 - 12.2022
- My duties involved working alongside the general managers in cashing up, opening and closing the building and managing a team of staff during shifts
- This role also involved all aspects of cellar management; beer line cleaning, weekly stock order and stock take
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Often assisted in the running of functions in the nightclub upstairs, this involved sorting out drinks packages and organizing buffets
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
BARTENDER/ WAITING STAFF
BUCK’S BAR
08.2020 - 07.2021
- Much like my other customer-centered service roles, I further developed my time management and communication skills to ensure exceptional teamwork and customer service in this fast-paced environment
- I made large volumes of cocktails and mixed drinks to a high standard while also running drinks and food to tables
IPCC RESEARCH ASSISTANTSHIP
STRATHCLYDE UNIVERSITY
05.2020 - 06.2020
- My data collection skills were enriched during this short research project; building spreadsheets with data gathered from foreign government websites, often in other languages
- Greatly enhanced my ability to navigate IT packages swiftly and competently
VOLUNTEER
THE CHILDREN’S WOOD
02.2019 - 10.2019
- My role involved co-leading an ecotherapy and wellbeing group for adults with mild mental health issues
- I had the responsibility of managing advertisement of the course on social media and through university wellbeing services
- I learned how to lesson plan, and organize last-minute activities to fit in with the attending members and weather conditions
- This placement involved some liaison with health services, and I gained experience in conversing with health professionals and finding out how alternative mental health services can be run
BARTENDER
BUTTERFLY & PIG
12.2017 - 09.2019
- I Learned to maintain high energy levels while serving customers in an extremely pressurized and fast- paced environment
- This position required resilience and use of interpersonal skills to quickly and subtly diffuse difficult situations involving customers under the influence of alcohol
- Excellent problem solving and time management skills are a necessity to ensure that customers are served efficiently, the bar is always stocked up and tidy and staff are all working to their best ability
- This job gave me an enriched knowledge of many spirits, beers and wines, specializing in whisky as Scotland has the best in the world!
- I often came up with monthly special cocktails and love trying out making new things
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
WAITING STAFF
STEAK, CATTLE & ROLL
09.2016 - 11.2017
- I started off serving tables, and was then trained on the high-volume bar
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- This role provided me with a great basic knowledge of mixed drinks and standard cocktails and general bartending etiquette
CUSTOMER ASSISTANT
MARKS & SPENCERS, ST ANDREWS
09.2014 - 02.2015
- I worked alongside many sales targets while maintaining a very high standard of customer service
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor of Arts - POLITICS, PSYCHOLOGY & INTERNATIONAL RELATIONS
UNIVERSITY OF STRATHCLYDE
GLASGOW, SCOTLAND06.2020
Bachelor of Arts - POLITICS & INTERNATIONAL RELATIONS
UNIVERSITY OF OSLO
01.2019
Skills
- Highly dynamic interpersonal skills
- Staff Training
- Solid leadership and management abilities
- Keen knowledge in mixed drinks, beers, wines and spirits and excellent barista skills
- A depth of ability in IT programs
- Extremely motivated and organized
- Ability to work alongside strict deadlines and sales targets
- Competent public speaking abilities
- Professional and positive attitude toward work
- Liquor, Wine and Food Service
Certification
Serving It Right Certificate | UK Personal license holder | First Aid in Workplace Certificate
Timeline
BARTENDER
Lucky Taco
05.2023 - Current
BARTENDER/ WAITING STAFF
BUCK’S BAR
08.2020 - 07.2021
IPCC RESEARCH ASSISTANTSHIP
STRATHCLYDE UNIVERSITY
05.2020 - 06.2020
BAR/ DUTY MANAGER
BUTTERFLY & PIG
09.2019 - 12.2022
VOLUNTEER
THE CHILDREN’S WOOD
02.2019 - 10.2019
BARTENDER
BUTTERFLY & PIG
12.2017 - 09.2019
WAITING STAFF
STEAK, CATTLE & ROLL
09.2016 - 11.2017
CUSTOMER ASSISTANT
MARKS & SPENCERS, ST ANDREWS
09.2014 - 02.2015
Bachelor of Arts - POLITICS, PSYCHOLOGY & INTERNATIONAL RELATIONS
UNIVERSITY OF STRATHCLYDE
Bachelor of Arts - POLITICS & INTERNATIONAL RELATIONS
UNIVERSITY OF OSLO
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