Rachel Keim
Edmonton,AB
Overview
28
28
years of professional experience
Work History
Director, Shared Services
Alberta Health Services
12.2023 - Current
- Advise and Collaborate closely with Executive Leadership
- Provide Leadership to multiple departments and teams
- Enhanced team collaboration by fostering open communication channels and empowering employees to voice their ideas
- Design and implementation of initiatives related to gender diversity and traditionally marginalized communities
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
- Facilitated cross-functional collaboration for improved decision-making processes within the organization
PROGRAM MANAGER
Alberta Health Services
09.2016 - 12.2023
- Improved program efficiency by streamlining processes and implementing time-saving solutions
- Developed programs & managed various initiatives including scheduling optimization and revamping of education for home living to support long-term goals and greater budget accountability
- Collaborated with multiple stakeholders, partners and various, specialized physicians to successfully deliver outstanding patient care
- Provided ongoing leadership and management of operations to managers of diverse teams including practice development, process improvement, continuing care access and frontline case managers of interdisciplinary teams
- Support & lead team members to advance productivity and performance through hands-on coaching and mentorship to achieve Health Care objectives.
- Developed strategic plans, setting clear objectives and achievable milestones for multiple teams.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
OPERATIONS MANAGER
Alberta Health Services
06.2014 - 09.2016
- Provided leadership and management of an interdisciplinary group of health care professionals in the Home Living Program
- Managed & optimized team efficiency while sustaining excellent client centered care
- Actively & positively created collaborative solutions with team members to deliver exceptional care to clients & families
- Accountability in managing numerous complex projects and committees.
- Reduced turnaround time for project completion through effective resource allocation and team management
CASE MANAGER
Alberta Health Services
11.2009 - 06.2014
- Strategically managed caseloads of 70-90 clients, built influential relationships and embraced diverse needs to provide exceptional case management & direct nursing care
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Collaborated with various healthcare providers to facilitate delivery of services
- Determined and coordinated appropriate level of care to meet individual client needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
GROUP HOME SUPERVISOR
Bethesda Home Care
06.1996 - 07.2001
- Collaborated with team members to identify & accomplish agency objectives
- Enabled each member of staff to receive development opportunities by implementing workshops, seminars & regular training.
- Ensured a safe and nurturing environment for group home residents through careful supervision and monitoring.
- Enhanced residents'' quality of life by developing and implementing individualized care plans.
- Facilitated communication between residents, families, and community agencies to provide comprehensive support services.
- Assessed resident needs regularly to ensure appropriate levels of care were provided consistently throughout their time at the group home.
- Safeguarded residents' privacy rights while maintaining open lines of communication with family members about progress updates and concerns as necessary.
Education
Certificate in Aging -
University of Alberta
Edmonton, ABMaster of Nursing in Leadership -
University of Alberta
Edmonton, AB01.2012
BACHELOR OF SCIENCE IN NURSING -
University of Alberta
Edmonton, AB01.2009
Skills
- Strong knowledge and use of Situational Leadership Model
- Implementation of process improvement measures – (successfully implemented processes resulting in a 70% reduction of weekend overtime hours)
- Triage lead – Fort McMurray Wildfires Relocation
- Electronic Scheduling – For all home living, Edmonton Zone
- Revamping Triage for Continuing Care Edmonton zone
- Standardization of Staffing, Recruitment & Orientation
- Strong organization and interpersonal skills
- Excellent Planning and Time Management
- Dedicated Team Player
- Project Coordination
References
REFERENCES AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Hebrew
Full Professional
Timeline
Director, Shared Services
Alberta Health Services
12.2023 - Current
PROGRAM MANAGER
Alberta Health Services
09.2016 - 12.2023
OPERATIONS MANAGER
Alberta Health Services
06.2014 - 09.2016
CASE MANAGER
Alberta Health Services
11.2009 - 06.2014
GROUP HOME SUPERVISOR
Bethesda Home Care
06.1996 - 07.2001
Certificate in Aging -
University of Alberta
Master of Nursing in Leadership -
University of Alberta
BACHELOR OF SCIENCE IN NURSING -
University of Alberta
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