RACHEL KASHTANOVA
Toronto,Ontario
Summary
Proven track record in enhancing customer experience and streamlining operations, as demonstrated at previous work places. Expert in customer service and organizational ability, I excel in high-pressure environments, significantly improving team performance. Skilled in responsible alcohol service and complex problem-solving, ensuring operational excellence and client satisfaction.
Overview
4
4
years of professional experience
Work History
Bartender
Finns
09.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Client Manager
Fonji
01.2023 - 09.2023
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Shift Manager
Eats
06.2022 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Consultant
Nike
04.2021 - 06.2022
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Waitress
BBB
06.2020 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma -
Hadassah Neurim
Israel06.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Cleanliness and hygiene
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Menu Memorization
- Cash Register Operation
- Food Service
Languages
English
Limited Working
Hebrew
Native or Bilingual
Russian
Native or Bilingual
Timeline
Bartender
Finns
09.2023 - 12.2023
Client Manager
Fonji
01.2023 - 09.2023
Shift Manager
Eats
06.2022 - 01.2023
Consultant
Nike
04.2021 - 06.2022
Waitress
BBB
06.2020 - 10.2020
High School Diploma -
Hadassah Neurim
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