Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Kane

St. John's,NL

Summary

Organized and dependable social work student. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor

Shamrock City Pub
06.2018 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Promoted responsible alcohol consumption by enforcing house policies regarding age limits and intoxication levels among patrons.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.

Server

Dennys Restaurant
01.2018 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Coach

Mount Pearl Marlins
09.2017 - 02.2018
  • Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
  • Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
  • Collaborated with other coaches to develop effective team training strategies and practice schedules.
  • Implemented injury prevention measures by teaching proper warm-up techniques, stretching routines, and strength exercises.

Customer Service Representative

Walmart
06.2016 - 09.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Social Work -

Memorial University of Newfoundland
St John’s, NL
06.2026

Skills

  • Goal-Oriented
  • Complex Problem-Solving
  • Compassionate
  • Conflict Resolution
  • Client Advocacy
  • Crisis Intervention
  • Motivational Interviewing
  • Cultural Competency
  • Efficient under pressure
  • Attention to Detail

Certification

  • [ASIST] Applied Suicide Intervention Skills Training - January 2024
  • St. John's Status of Women Council: Harm Reduction Training - November 2023
  • First Light Cultural Diversity Training - November 2023
  • Bronze Medallion Lifeguard Training - 2017
  • Standard First Aid and CPR - 2017

Timeline

Supervisor

Shamrock City Pub
06.2018 - Current

Server

Dennys Restaurant
01.2018 - 06.2018

Coach

Mount Pearl Marlins
09.2017 - 02.2018

Customer Service Representative

Walmart
06.2016 - 09.2017

Bachelor of Social Work -

Memorial University of Newfoundland

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Rachel Kane