Rachel Hotte
Tillsonburg
Summary
Dedicated and service-driven professional with over 9 years of experience in customer-facing roles, including 6 years at McDonald’s and over 4 years at Starbucks, where I currently serve as a Shift Supervisor. Proven ability to lead teams, maintain high service standards, and deliver exceptional guest experiences in fast-paced environments. Recognized for strong communication skills, attention to detail, and a calm, professional demeanor under pressure. Now building on this foundation to transition into the esthetics industry with a commitment to client care and continuous learning.
Overview
11
11
years of professional experience
Work History
Supervisor
Starbucks
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Crew Trainer
McDonalds (HJMAC)
01.2015 - 07.2021
- Responsible for training new team members the correct procedures for all areas of operation
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Mastered point-of-service (POS) computer system for order taking
- Upheld safety and sanitation standards
- Prepared and served beverages such as coffee, tea, and McCafe beverages
- Responsible for cleaning, stocking, and restocking workstations
Education
George Brown College
Toronto, ON01.2020
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Craig Kielburger Secondary School
Milton, ON01.2018
Diploma - Esthetics
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2026
Skills
- Ability to work under pressure and multitask
- Basic math skills
- Quick learner
- Good communication skills
- Judgment and decision making
- Strong organizational skills
- Self-Motivated
- Good people skill
- Attention to detail
- Complex Problem-solving
- Staff discipline
- Team building
- Relationship building
Languages
English
Timeline
Supervisor
Starbucks
08.2021 - Current
Crew Trainer
McDonalds (HJMAC)
01.2015 - 07.2021
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Craig Kielburger Secondary School
George Brown College
Diploma - Esthetics
Conestoga College Institute of Technology And Advanced Learning
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