Rachel Hoang
Toronto,ON
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Barista
Noon Moment
05.2024 - 11.2024
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Server/ Bartender
Silver Chopstick
08.2022 - 10.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Viet Hoa
07.2021 - 06.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier/Deli Worker
Nation Fresh Food
10.2019 - 05.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor - Sale And Marketing Management Program
ILAC
Toronto, ON01-2023
Skills
- Ability to work well under pressure in a fast-paced environment
- Proficiency in using POS systems for order processing
- Exceptional customer service
- Hospitality service expertise
- Multitasking and organization
Timeline
Barista
Noon Moment
05.2024 - 11.2024
Server/ Bartender
Silver Chopstick
08.2022 - 10.2023
Server
Viet Hoa
07.2021 - 06.2022
Cashier/Deli Worker
Nation Fresh Food
10.2019 - 05.2020
Bachelor - Sale And Marketing Management Program
ILAC
Similar Profiles
ROSH JEFFERSON M. TOLEDOROSH JEFFERSON M. TOLEDO
Field/Delivery Associate at NOON EXPRESS OWNED BY NOON AD HOLDINGS ONE PERSON COMPANY LLCField/Delivery Associate at NOON EXPRESS OWNED BY NOON AD HOLDINGS ONE PERSON COMPANY LLC
Fauza MasiboFauza Masibo
Sales Assistant at Noon Noon Sales CompanySales Assistant at Noon Noon Sales Company
Justin DuJustin Du
Retail Worker at Moment TeaRetail Worker at Moment Tea