Rachel Herrera

Provided excellent customer service, both in-person and via phone.

Handled a high volume of telephone calls, screening, directing inquiries to appropriate personnel and providing accurate information.

Processed payments for liens, franchise fees, application fees, and permit fees.

Performed data entry tasks with speed and accuracy, ensuring proper handling of sensitive and confidential information.

Coordinated and scheduled meetings, and appointments, to support office efficiency.

Completed monthly reports for treated wood waste, mattresses, and septic waste.

Proficiently used computer applications, including [Microsoft Office Suite/Google Workspace], to create and manage documents, spreadsheets, and presentations.

Organized and maintained accurate filing systems for confidential documents, ensuring quick retrieval and compliance with record-keeping standards.

Conduct and oversee the onboarding and training of new crew members, ensuring they understand company policies, procedures, and expectations.

Monitor employee performance during training, providing constructive feedback and additional support as needed.

Ensure all employees follow McDonald’s operational and safety standards, including food preparation, cleanliness, and customer service protocols.

Provide leadership during peak hours, ensuring smooth operations and addressing challenges as they arise.