Rachel Hermosillo
Palm Springs
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Desert Family Medicine
Palm Springs
06.2019 - Current
- Coordinated patient scheduling with resident doctors to maximize efficiency.
- Collaborated with resident and attending doctors to streamline patient flow and improve office productivity.
- Accessed patient records through various software while ensuring HIPAA compliance.
- Managed front desk operations, including appointment scheduling and patient reception.
- Handled insurance verification and billing inquiries with meticulous attention to detail.
- Balanced daily deposits and processed credit card transactions with accuracy.
- Resolved patient concerns and answered phone calls promptly, delivering exceptional service.
Front Desk Supervisor
Massage Envy
Palm Desert
05.2012 - 06.2019
- Supervised front desk operations to ensure smooth customer service flow.
- Trained and mentored staff on service protocols and customer interactions.
- Managed appointment scheduling using internal booking software effectively.
- Addressed client inquiries and resolved issues promptly and professionally.
- Coordinated with therapists to optimize treatment room availability and efficiency.
- Assisted in inventory management of retail products for optimal stock levels.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Created weekly schedules for front desk staff according to business needs.
Education
HIGH SCHOOL DIPLOMA -
Cathedral City High School
Cathedral City, CA01.2009
Skills
- Effective communication
- Fluent in Spanish
- Organizational skills
- Customer service excellence
- Team management and development
- Attention to detail
References
- Brittany Buerke, Supervisor at Desert Family Medicine, 760-844-3555
- Natalie Gonzalez, Coworker at Desert Family Medicine, 760-289-2604
Languages
Spanish, Advanced
Timeline
Patient Service Representative
Desert Family Medicine
06.2019 - Current
Front Desk Supervisor
Massage Envy
05.2012 - 06.2019
HIGH SCHOOL DIPLOMA -
Cathedral City High School