Rachel Heiden
Westminster
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
California Detox
12.2023 - Current
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Educated families about substance abuse and mental health conditions, helping them understand their loved one's needs and supporting them throughout the treatment process.
- Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
Case Manager
Alliance Recovery
12.2022 - 12.2023
- Conducted thorough assessments of client situations, identifying issues, goals, necessary interventions and Maintained accurate documentation on all cases.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Fostered open lines of communication with client families and support networks, involving them in the case management process as appropriate.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Case Management Supervisor
Develop Minded Therapies
11.2020 - 04.2022
- Supervised, educated and coached a team of 5 Health Homes Case Managers
- Created and implemented successful case management strategies in order to better serve the mental health client population
- Maintained positive rapport with both the case managers under my supervision but also the client’s they were working with
- Prepared weekly1-on-1and team collaborative meetings with employees under me and provided guidance and assistance with their cases
- Mastered and trained employees on agency specific softwares
- Instructed employees on how to create a complete and accurate client treatment plan
Case Manager/Substance Abuse Specialist
Telecare Corporation
09.2017 - 12.2018
- Case Manager for high-need clients with dual diagnosis (mental illness/substance abuse)
- Reviewed client files, identified primary reasons for service, and implemented individualized interventions in support of client’s successful community placement
- Engaged with clients in their environment and responded to crisis situations as needed
- Collaborated with other team members to determine best approach for client care
- Prepared and documented individual client progress reports
Case Manager (Roads to Community Living Specialist)
Full Life Care
09.2014 - 11.2015
- Reviewed and analyzed client profiles to determine appropriate community placement
- Met with clients in the community to discuss specific housing requirements and needs
- Prepared recommendation proposals and presented cases and care plans to management
- Assisted in follow through of proposed housing plans
Case Manager
Full Life Care
06.2013 - 09.2014
- Assessed client needs and consulted with other team members to create and implement specific treatment plans
- Created therapeutic group activities that addressed a diverse and challenging population
- Evaluated and documented client progress
Education
Bachelor's - Psychology
University of Washington-Seattle Campus
Seattle, WA06.2012
High School Diploma -
Ballard High School
Seattle06-2008
Skills
- Case Management
- Leadership
- Crisis Intervention
- Case documentation
- Social Work
- Organization and multitasking
- Addiction Counseling
- Behavioral Health
- Client advocacy
- Care coordination
- Documentation proficiency
Certification
- Certified Peer Support Specialist (Certified in Washington State)
- CPR/AED Certified
- RAD-T Certification
Timeline
Case Manager
California Detox
12.2023 - Current
Case Manager
Alliance Recovery
12.2022 - 12.2023
Case Management Supervisor
Develop Minded Therapies
11.2020 - 04.2022
Case Manager/Substance Abuse Specialist
Telecare Corporation
09.2017 - 12.2018
Case Manager (Roads to Community Living Specialist)
Full Life Care
09.2014 - 11.2015
Case Manager
Full Life Care
06.2013 - 09.2014
Bachelor's - Psychology
University of Washington-Seattle Campus
High School Diploma -
Ballard High School
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