Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Rachel Hastings

Toronto,ON

Summary

Research-driven and highly organized individual bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to improve one's abilities while learning in a completely new environment. Currently a full-time student at Toronto Metropolitan University studying Biomedical Sciences, planning on minoring in Philosophy and French and is open to part-time services at an entry-level position.

Overview

5
5
years of professional experience

Work History

Nutritionist

Village Juicery
04.2023 - Current
  • Based upon clientele needs and restrictions of their physical wellbeing, aids and directs them to products that will suit their routine and interests
  • Curates products suitable for the customer's interest and engages in relation building service
  • Holds managerial responsibility and independence within the store and follows precise instructions including organization of the store for opening or closing shift duty
  • Handles customer needs and details or issues with care and thorough attention to providing an appropriate resolution.

Pharmaceutical Assistant

Pharmasave Pharmacy
05.2024 - 08.2024
  • Maintained strong relationships with healthcare providers, ensuring accurate communication regarding medication dosages and usage instructions.
  • Provided excellent customer service, addressing patients'' concerns and answering questions about medications and their side effects.
  • Conducted regular audits of controlled substances inventory, ensuring compliance with regulatory requirements and preventing diversion of medications.
  • Collaborated with pharmacists to ensure timely delivery of medications, improving patient outcomes.
  • Supported pharmacists in managing medication and insurance plans, resulting in optimized treatment outcomes for patients.
  • Expertise within Kroll software, Mckesson Inventory and Microsoft tools to improve efficiency within the environment
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Supported operations with filing, copying and faxing.
  • Expertise in hospital rentals such as ranging from wheelchairs to breast pumps
  • Delivered requested materials to patient's rooms after or prior to their surgery

Barista

Starbucks
11.2021 - 08.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Explained beverage preparation and offered samples to help customers choose ideal items.

Part-Time Crew Member

McDonalds
11.2019 - 11.2021
  • Worked flexible hours, night, weekend, and holiday shifts
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Maintained energy and enthusiasm in fast-paced environment
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Resolved problems, improved operations and provided exceptional service
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Bachelors of Science Degree -

Toronto Metropolitan University
Toronto, ON
04.2027

High School Diploma -

Assumption College School High School
Brantford, ON
06.2022

Skills

  • Red Cross First Aid and CPR Certification
  • Smart Serve Certification Verified
  • Proficiency in Excel and other Microsoft Software, Educational background in computing softwares and programs such as Python
  • Lab Experience within coursework and extracurricular tasks
  • Avid member of Me to WE Organizations and social justice groups all through outreach and have been since elementary years
  • Aids Non-profit organizations that focus on helping the less fortunate such as food banks, events and other charity organized gatherings
  • Contributed over 100 hours with Brant United Way Charities for organized events
  • Tutoring throughout secondary school aligned with the institution and independently operated aid for those enrolled in summer programs or abroad

Languages

English
Native or Bilingual
French
Full Professional
Italian
Native or Bilingual

Timeline

Pharmaceutical Assistant

Pharmasave Pharmacy
05.2024 - 08.2024

Nutritionist

Village Juicery
04.2023 - Current

Barista

Starbucks
11.2021 - 08.2022

Part-Time Crew Member

McDonalds
11.2019 - 11.2021

Bachelors of Science Degree -

Toronto Metropolitan University

High School Diploma -

Assumption College School High School

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