Rachel Hartling
Cambridge
Summary
Dynamic Patient Care Coordinator at Hometown Hearing Centre, adept at enhancing patient experiences through strong communication and meticulous record-keeping. Proven ability to thrive under pressure while collaborating with multidisciplinary teams. Skilled in electronic health records and creative problem-solving, consistently delivering exceptional service and achieving operational efficiency.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
Hometown Hearing Centre/ Amplifon Canada
07.2022 - Current
- Provide basic hearing aid maintenance
- Maintain accurate records of all patient care activities using electronic health record systems.
- Collaborate with multidisciplinary teams in order to provide comprehensive patient centered care.
- Complete insurance verifications and claim forms for patient intake and processing.
- Perform administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Shop Coordinator
PNR Railworks
11.2021 - 07.2022
- Entered hours for mechanics, and performed basic fleet management tasks, such as GPS, fuel card tracking, onboarding vehicles, and rentals.
- Performed duties related to shop administration, including management of shop-related information and documentation, maintenance of equipment files in JDE, processing of invoices and bills of lading, tracking, and reporting of maintenance and repair costs.
- Reviewed compliance, auditing, tracking, and preparation of government and regulatory documents.
- Performed other related administrative or project-based duties, as assigned.
- Assisted in developing short-term and long-term goals for the shop team.
Customer Service Administrator
Hearing life
02.2017 - 05.2021
- Managed schedules for hearing practitioners
- Processed and tracked outstanding balances and receivables for third-party payments, including Telus Health.
- Provided technical assistance for customers regarding product usage and troubleshooting.
- Updated and maintained databases with current information.
- Regularly updated customer service database to reflect new information including address changes and contact details.
Administrative Assistant
Sousa Truck trailer repair
10.2016 - 02.2017
- Operated 3-line switchboard, relay, and transfer phone calls
- Provided administrative support for multiple managers
- Processed customer invoices for payment
- Processed basic accounts payable, receivable, cash receipts, as well as maintaining the petty cash.
- Managed outgoing and incoming mail
Administrative Assistant
Cosmetic Surgery clinic
08.2013 - 07.2016
- Created and confirmed patient appointments, and maintained the schedule for medical professionals.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled fracture clinic appointments and relayed diagnostic imaging appointments
- Handled sensitive patient information, such as X-ray images and referrals.
- Received payments, and issued invoices.
Teller/ Assistant Manager
Continental Currency Exchange
12.2005 - 08.2013
- Processed foreign currency transactions.
- Ordered currency from a wealth of suppliers, and maintained an adequate inventory of currencies.
- Paid monthly bills, and prepared the monthly expense report.
- Balanced daily cash deposits and vault inventory, with a zero error rate for over 130 currencies.
- Received and counted daily inventories of cash, drafts and checks.
Education
Diploma - Advertising
Georgian College
01.2004
Skills
- Ability to work efficiently under pressure to meet tight deadlines
- Strong communication and interpersonal skills
- Strong organizational and time-management skills
- Cross-functional team player
- Creative problem solver
Timeline
Patient Care Coordinator
Hometown Hearing Centre/ Amplifon Canada
07.2022 - Current
Shop Coordinator
PNR Railworks
11.2021 - 07.2022
Customer Service Administrator
Hearing life
02.2017 - 05.2021
Administrative Assistant
Sousa Truck trailer repair
10.2016 - 02.2017
Administrative Assistant
Cosmetic Surgery clinic
08.2013 - 07.2016
Teller/ Assistant Manager
Continental Currency Exchange
12.2005 - 08.2013
Diploma - Advertising
Georgian College
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