Rachel Haiduck
San Diego
Summary
Senior Training Manager with extensive experience in developing and implementing comprehensive training programs. Expertise in aligning training initiatives with strategic goals to enhance operational efficiency and team collaboration. Committed to fostering a supportive learning environment that drives continuous improvement and performance excellence.
Overview
9
9
years of professional experience
Work History
Senior Training Manager
Aya Healthcare
San Diego
04.2022 - Current
- Developed comprehensive training programs for healthcare staff across multiple facilities.
- Collaborated with leadership to assess training needs and align programs with strategic goals.
- Evaluated training effectiveness through feedback and assessments from participants.
- Coordinated cross-functional training sessions to foster teamwork among diverse departments.
- Coached employees to effectively apply newly acquired skills in daily work activities.
- Applied analytical prowess to gauge training needs and effectiveness
- Cultivated supportive learning environment, enhancing skills and performance across teams.
Sales Operations Team Manager
Aya Healthcare
San Diego
01.2020 - 04.2022
- Led sales operations team of 10-20 at Aya Healthcare
- Implemented innovative strategies that increased sales effectiveness
- Enhanced team collaboration by streamlining communication processes
- Resolved complex sales issues, enabling team to focus on core objectives
Assistant Department Manager
Nordstrom
San Diego
11.2016 - 01.2020
- Managed department operations, ensuring smooth workflow and leading sales team of 10+ to achieve sales targets
- Boosted department sales through training and product education.
- Transformed customer service protocols, enhancing client satisfaction and repeat business.
- Resolved complex customer complaints, enhancing customer satisfaction and loyalty
- Implemented innovative merchandising strategies
- Managed inventory accuracy and reduced discrepancies by implementing rigorous audit processes.
- Introduced digital tools for sales team, streamlining processes and improving team collaboration.
Education
Journalism & Media Studies -
San Diego State University
San Diego, CA06-2017
Skills
- Training programs
- E-learning design
- E-learning development
- Change management
- Operational improvements
- Critical thinking
- Leadership and communication
Timeline
Senior Training Manager
Aya Healthcare
04.2022 - Current
Sales Operations Team Manager
Aya Healthcare
01.2020 - 04.2022
Assistant Department Manager
Nordstrom
11.2016 - 01.2020
Journalism & Media Studies -
San Diego State University