Rachel Good
Carlsbad,CA
Summary
Dedicated Case Manager and House Manager with comprehensive experience in residential mental health treatment settings. Skilled in client care coordination, transportation logistics, crisis intervention, and individualized service planning. Proven ability to lead teams, manage daily facility operations, and support clients with compassion and structure. Technically proficient in Alleva, KIPU, Sigmund, and Relias, with a strong commitment to confidentiality, safety, and client-centered care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
House Manager/Housing Case Manager
Crownview Psychiatric Institute
01.2023 - Current
- Developed individualized service plans for up to 6 residents at a time, addressing behavioral, emotional, and daily living goals to support long-term recovery.
- Coordinate and monitor resident care with other treatment team members, including psychiatrists, therapists, and other healthcare professionals.
- Manage the daily operations of the facility, including overseeing the scheduling of staff, coordinating transportation and meals, and ensuring that the facility is clean and well-maintained
- Monitor residents' medication regimens and ensure that medications are taken as prescribed.
- Assist residents with basic living skills, including meal planning and preparation, budgeting, and time management.
- Provide crisis intervention as needed and coordinate with emergency services when necessary.
- Maintained confidentiality of patient data and conditions to safeguard health information.
Lead Direct Care Staff
Crownview Co-Occurring Institute CCI
11.2021 - 01.2023
- Providing 24-hour compassionate, direct client care at a women's and men's residential psych facility.
- Tech Training with Alleva and Relias, Administering Medications, and different training for mental health disorders.
- Assessed clients to gather medical information, including weight and height measurements and vital signs, to assist Crownview with patient care initiatives.
- Maintained confidentiality of patient data and conditions to safeguard health information.
Client Care Technician
Wings Recovery
11.2020 - 08.2021
- Providing compassionate, direct client care at a women’s residential and partial care psych facility.
- Furthered skills by actively participating in employee training and taking classes in subjects to improve skills.
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assessed clients to gather medical information, including weight and height measurements and vital signs, to assist Wings Recovery with patient care initiatives.
- Administered medication to each individual client.
- Tech training with Relias and KIPU
Accountant
West Development
03.2019 - 02.2020
- File, maintain, and distribute accounting documents, records, and reports, including scanning essential documents.
- Maintain a high volume of vendor accounts, including verifying all information on invoices and vendor profiles while complying with company policies and procedures.
- Enter invoices into the accounting, internal software, and Microsoft Excel.
- Perform daily financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable data.
- Accounts Payable, Data Entry, and Administrative work overall experience.
Apparel Team Member
Target
09.2018 - 02.2019
- Seasonal Employee
- Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise.
- Communicating effectively, including using positive language and being attentive to guests' needs.
- Tech and Cashier training
Education
Bachelor of Science - Psychology
Cal State San Marcos
San Marcos, CA05-2025
Skills
- Case management for residential mental health clients
- Crisis intervention and de-escalation
- Logistical planning and coordination
- Medication monitoring and administration (Sigmund, Alleva, KIPU, Relias-trained)
- Motivational Interviewing
- Proficiency with Microsoft Excel and internal accounting software
- Detail-oriented and reliable
- Works well in high-stress environments
- Managing facility operations (scheduling, meals, transportation, cleanliness)
- Supervising direct care staff
- Client advocacy and goal-oriented planning
- Development of individualized service and treatment plans
Certification
- First Aid and CPR-certified
- Food Handlers Card
- Water Safety Certification
Timeline
House Manager/Housing Case Manager
Crownview Psychiatric Institute
01.2023 - Current
Lead Direct Care Staff
Crownview Co-Occurring Institute CCI
11.2021 - 01.2023
Client Care Technician
Wings Recovery
11.2020 - 08.2021
Accountant
West Development
03.2019 - 02.2020
Apparel Team Member
Target
09.2018 - 02.2019
Bachelor of Science - Psychology
Cal State San Marcos
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