Rachel Goland
Laguna Niguel
Summary
Results-driven professional with 20+ years of experience in customer service, client relations, sales, and team leadership. Proven track record in providing exceptional support, improving processes, and enhancing customer satisfaction in dynamic, fast-paced environments. Looking to leverage strong organizational and communication skills in a Recruiting Assistant role with Aya Healthcare.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway HomeServices CA Properties
01.2022 - Current
- Delivered top-tier client service and maintained strong communication to build trust and long-term relationships.
- Leveraged multiple platforms to manage listings, schedules, and marketing efforts efficiently.
- Adapted to high-volume workloads and shifting client demands with composure and attention to detail.
- Managed contract processes and negotiations, ensuring accuracy and a seamless experience for clients.
Retail Sales Manager
Talbots
09.2017 - 11.2018
- Supported and coached staff in reaching performance and sales goals, exceeding customer satisfaction targets.
- Used platforms like Workday and Dayforce to manage scheduling, staffing, and operational logistics.
- Maintained urgency and a solutions-oriented mindset while handling escalations and client concerns.
Assistant Manager
Joie
05.2015 - 09.2017
- Implemented strategies to improve customer service and inventory control.
- Worked closely with management on sales strategies and coordinated with team members to meet targets.
- Resolved issues promptly and professionally, boosting customer loyalty.
Assistant Manager
White House Black Market
02.2013 - 05.2015
- Supervised daily operations, coached team members, and created a welcoming environment for clients.
- Handled customer service inquiries and issues, driving satisfaction and repeat business.
Education
Bachelor of Science - Business Management
Fashion Institute of Design and Merchandising
Los Angeles, CA01.2011
Skills
- Customer Relationship Management (CRM)
- Client Engagement & Retention
- Sales Support & Coordination
- Time Management & Prioritization
- Problem Solving & Conflict Resolution
- Fast-paced Environment Adaptability
- Administrative Support
- Tech-Savvy: MLS, KV Core, Chalk Digital, Workday, Dayforce
Accomplishments
- Consistently exceeded monthly sales goals as acting store manager at Talbots.
- Promoted from sales associate to assistant manager within two years.
- Known for building loyal client relationships and a team-focused work culture.
Timeline
Real Estate Agent
Berkshire Hathaway HomeServices CA Properties
01.2022 - Current
Retail Sales Manager
Talbots
09.2017 - 11.2018
Assistant Manager
Joie
05.2015 - 09.2017
Assistant Manager
White House Black Market
02.2013 - 05.2015
Bachelor of Science - Business Management
Fashion Institute of Design and Merchandising
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