Rachel Gibson
Glencoe,ON
Summary
Developed strong patient interaction and administrative skills in a clinical setting, looking to transition into a new field. Experience includes assisting with patient care and managing office tasks in a fast-paced environment. Seeking to apply transferable skills in communication and organization to contribute effectively in different professional setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Optometric Assistant
Dr. Cheryl Letheren & Associates
03.2016 - Current
- Assisted in maintaining a clean and organized work environment to ensure a positive patient experience.
- Coordinated referral processes for specialized care outside of the practice, fostering strong relationships with external providers for seamless continuity of care for patients.
- Managed financial transactions effectively, processing payments accurately while maintaining balanced cash drawers daily.
- Improved communication between patients and optometrists with diligent message relay and appointment confirmation.
- Facilitated swift insurance verification processes, accurately submitting claims on behalf of patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing checkins.
- Navigated electronic medical record systems proficiently, updating patient profiles with accurate information during each visit or interaction.
- Assisted in resolving billing discrepancies promptly, liaising between patients, insurance companies, and optometrists to achieve timely resolution of issues raised by either party.
- Participated in staff meetings, contributing valuable insights to enhance overall office performance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Salon Coordinator/Esthetician
The Hair Gallery Salon and Spa
09.2014 - 09.2015
- Responsible for the day-to-day operations of the salon and spa
- Answered phones, booked appointments, communicated the needs of clients to
salon staff - Handled guests questions and concerns professionally and courteously
- Practiced the standards of sanitation and sterilization
- Responsible for checking inventory and placed orders when necessary
- Provided information about the product lines as requested
- Provided consultations with each client before any service began
Education
No Degree - Esthetician Program
Algonquin College
Ottawa08-2014
Skills
- Patient care excellence
- Appointment scheduling
- Insurance billing
- Pre-testing procedures
- Customer service
- Office administration
- Willingness to learn
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Attention to detail
- Clear communication
Certification
InMode-Dry Eye Technician
Timeline
Optometric Assistant
Dr. Cheryl Letheren & Associates
03.2016 - Current
Salon Coordinator/Esthetician
The Hair Gallery Salon and Spa
09.2014 - 09.2015
InMode-Dry Eye Technician
No Degree - Esthetician Program
Algonquin College
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