Summary
Overview
Work History
Education
Skills
Websites
Certification
Technology And Tools
Accomplishments
References
Timeline
Generic

Rachel Gardea

Corona

Summary

Sales and Account Management professional with over 6 years of experience driving more than $1M in revenue operations in foodservice, hospitality, and membership organizations. Skilled in client relationship management, vendor negotiation, and account growth, with proven success managing 400+ business accounts. Brings a service-first mindset, a consultative approach, and a strong background in both B2B and B2C environments to maximize retention, satisfaction, and revenue growth. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Membership Account Manager

Corona Chamber of Commerce
Corona
04.2023 - Current
  • Oversaw and facilitated engagement, retention, and renewals for 400+ Chamber members
  • Operated as main point of contact for local businesses, strengthening connections and supplying resources to promote development
  • Increased member satisfaction and retention through proactive outreach and personalized account management strategies.
  • Collaborated with leadership to identify revenue opportunities through new memberships, sponsorships, and event participation.
  • Partnered with internal teams to deliver networking events, educational programs, and community initiatives.
  • Utilized CRM tools to track engagement, analyze data, and generate strategic reports for leadership.
  • Showcased Chamber at community events, enhancing visibility and solidifying its position as the voice of local business.
  • Managed member inquiries and provided information about services and benefits.
  • Assisted in organizing community events to enhance member engagement.
  • Maintained accurate member records in the organization's database system.
  • Collaborated with the marketing team to promote membership opportunities effectively.
  • Participated in meetings to discuss strategies for improving member satisfaction and retention.
  • Drafted reports on membership growth trends, including data analysis.
  • Created and maintained relationships with members, vendors, and sponsors.
  • Developed strategies for increasing retention rates among existing members.
  • Collaborated with other departments on projects related to member engagement.

Private Dining Account Manager / Sales Manager

Taps Restaurant Group
[City]
01.2023 - Current
  • Promoted from General Manager to oversee private dining and group event sales across multiple locations.
  • Manage B2B client accounts for corporate events, catering, and large-scale bookings.
  • Partner with culinary and operations teams to deliver tailored client experiences and increase repeat business.
  • Provide data-driven insights to improve profitability, client satisfaction, and sales strategy.

Owner / Operator (Sales, Operations & Vendor Management)

T’s Tavern and Sports Bar
[City]
01.2017 - 01.2023
  • Built and managed a successful full-service restaurant, growing annual revenue from $500K to $1M+.
  • Directed sales, vendor negotiations, supply chain management, and financial oversight (P&L, budgeting, reporting).
  • Strengthened vendor relationships, improving food cost margins and increasing order accuracy.
  • Oversaw hiring, training, and scheduling for a 25–30 person staff, reducing turnover by 20%.
  • Expanded private dining and events program, boosting bookings by 35% through strategic marketing.
  • Implemented Toast (POS), Tripleseat (event management), and Sage (accounting) to streamline operations.

Education

Associates Degree - Psychology

Riverside Community College
Norco, CA
06-2018

Skills

  • B2B sales and account management
  • Membership growth and retention
  • Client relationship development
  • Vendor negotiation and supply chain
  • Food service and hospitality operations
  • Event sales and program management
  • Team leadership and training
  • CRM and ordering platforms
  • Sysco ordering system
  • Toast
  • tripleseat
  • Sage
  • Facebook business
  • Microsoft Excel
  • Google Workspace
  • CRM platforms

Websites

Certification

  • ServSafe Manager
  • Office Administration

Technology And Tools

  • Sysco Ordering System
  • Toast
  • Tripleseat
  • Sage
  • Facebook Business
  • Microsoft Excel
  • Google Workspace
  • CRM Platforms

Accomplishments

  • High Honors Society Member

References

References available upon request.

Timeline

Membership Account Manager

Corona Chamber of Commerce
04.2023 - Current

Private Dining Account Manager / Sales Manager

Taps Restaurant Group
01.2023 - Current

Owner / Operator (Sales, Operations & Vendor Management)

T’s Tavern and Sports Bar
01.2017 - 01.2023

Associates Degree - Psychology

Riverside Community College

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