Rachel Ganes
Quesnel,BC
Summary
Driven and reliable professional with a proven track record in customer service and time management, honed at multiple establishments. Excelled in training employees, enhancing customer satisfaction, and streamlining operations. Demonstrates exceptional organizational abilities and a commitment to excellence, ensuring high accuracy levels in all transactions.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sandman Hotel
Quesnel, BC
07.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier
Your Dollar Store With More
Quesnel, BC
05.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Crew Trainer
McDonald's
Quesnel, BC
02.2021 - 05.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
EBUS Academy
Vanderhoof, BC06.2024
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
Languages
English
Timeline
Front Desk Agent
Sandman Hotel
07.2024 - 10.2024
Cashier
Your Dollar Store With More
05.2023 - 05.2024
Crew Trainer
McDonald's
02.2021 - 05.2023
High School Diploma -
EBUS Academy