Rachel Forbes
Elmira,Ontario
Summary
With a well-rounded background, I bring together interpersonal, technical, and research experience. In customer-facing roles, builds positive relationships while supporting team leadership and efficient retail operations through ordering, inventory, and POS systems. Additionally, experienced in managing online storefronts and maintaining data accuracy. In research settings, particularly in a child memory lab, researchers demonstrate strong attention to detail and analytical thinking.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Hardware
Elmira, Ontario
06.2022 - Current
- Executed purchasing decisions for M&M Meats, maintaining consistent product availability for weekly sales.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Processed customer transactions, including purchases, refunds, and exchanges, using cash register and POS systems.
Summer Student
JTC Innovative Products
Mississauga, Ontario
04.2023 - 08.2023
- Designed and launched the company's Amazon storefront, enhancing visual appeal and boosting sales performance.
- Maintained and updated websites to keep them up to date and accurate.
- Contributed to warehouse operations by packing skids and maintaining inventory.
Team Leader
McDonald's
Elmira, Ontario
10.2017 - 07.2021
- Managed the recruitment and onboarding of new team members, ensuring efficient team assimilation.
- Mentored and coached team members to ensure successful performance.
Education
Bachelor of Arts - Psychology
Wilfrid Laurier University
06-2025
Skills
- Data analysis
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Project management
- Statistical software
Accomplishments
- Dean’s Honour Roll (2023 - 2025)
- In-Course Scholarship (2024 - 2025)
Affiliations
Research Assistant
Laurier Child Memory Lab, Waterloo, Ontario
- Transcribed and organized research data, ensuring everything was accurate and consistent.
- Used pre-existing coding sheets to help analyze and code data, contributing to the team’s research progress.
- Sorted and processed large datasets, making it easier for the team to work with the data.
Certification
- LittleCounters® Program Certificate
- Laboratory Safety Certificate
- TCPS 2: Ethical Conduct for Research Involving Humans
References
References available upon request.
Timeline
Summer Student
JTC Innovative Products
04.2023 - 08.2023
Sales Associate
Home Hardware
06.2022 - Current
Team Leader
McDonald's
10.2017 - 07.2021
Bachelor of Arts - Psychology
Wilfrid Laurier University
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