Rachel Epps
Newcastle,Ontario
Summary
Accomplished Career Coach with a proven track record at enhancing employability through personalized coaching and effective job placement strategies. Excelled in fostering employer relationships and achieving a 90% employment rate for program graduates. Skilled in MS Office Suite and adept at public speaking, demonstrating a unique blend of technical and interpersonal abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Career Coach
The Community Training & Development Centre
02.2021 - Current
- Coach students regarding career goals, desires, aptitudes, education and employment history.
- Empower students through strength-focused exercises and assessments to identify core strengths and potential career paths.
- Facilitate online learning modules, grade assignments, and track student progress.
- Track student notes, progress, completion of hours and placement details in spreadsheets.
- Lead instructional sessions and workshops in career development, job search and application strategies, resume writing and interview skills.
- Connect with employers in the community to establish placement opportunities for participants in the program.
- Liaise between employers and participants to arrange interviews, negotiate contracts, and offer support throughout placement.
Project Coordinator/Labour Market Liaison
The Community Training & Development Centre
09.2020 - 07.2022
- Managed an online Personal Care Assistant (PCA) training program from recruitment through to graduation.
- Enrolled students, tracked progress, processed documentation, created student files, graded and drafted agreements with employers.
- Coached and supported students through academic and personal challenges toward aim of completing program.
- Connected graduates to employment opportunities upon successful completion and acted as liaison for employer/participant (90% of graduates employed).
- Facilitated Zoom-based employment strategies workshops.
Recruitment Manager
Durham Recruiting
03.2018 - 03.2020
- Promoted to Recruitment Manager for Administrative/Professional level roles and developed specialization in this sector.
- Customized strategies for different types of vacancies, including wording of job profiles, social media techniques and websites used.
- Developed relationships with employers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Onboarded and trained new team members on workflow processes to cultivate engagement.
- Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
Engagement Coordinator
EcoBusiness Network
10.2016 - 01.2018
- Cultivated and nurtured relationships with clients as the outward-facing member on a small team.
- Provided a suite of services and tracked client use of program options to ensure engagement and activity using the Insightly CRM.
- Maintained the organization's Wix website and mailouts through MailChimp.
Administrative Assistant
Cheyne Presbyterian Church
02.2012 - 04.2013
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Career And Academic Advising
University of Calgary
Calgary, AB12.2024
Bachelor of Education -
University Of Western Ontario
London, ON04.2009
Bachelor of Arts - Social Sciences
Redeemer University
Ancaster, ON04.2008
Skills
- Advising/Coaching
- Interviewing skills
- Resume writing
- Public speaking
- Job search strategies
- Contract negotiation abilities
- Applicant tracking systems proficient (CRMs)
- Employee/Employer relations
- Training and development
- Recruitment strategies
- Administrative and organizational skills
- Typing 50 WPM
- MS Office Suite proficient
Certification
Non-Violent Crisis Intervention
Psychological First Aid
Timeline
Career Coach
The Community Training & Development Centre
02.2021 - Current
Project Coordinator/Labour Market Liaison
The Community Training & Development Centre
09.2020 - 07.2022
Recruitment Manager
Durham Recruiting
03.2018 - 03.2020
Engagement Coordinator
EcoBusiness Network
10.2016 - 01.2018
Administrative Assistant
Cheyne Presbyterian Church
02.2012 - 04.2013
Career And Academic Advising
University of Calgary
Bachelor of Education -
University Of Western Ontario
Bachelor of Arts - Social Sciences
Redeemer University
Non-Violent Crisis Intervention
Psychological First Aid
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