Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Cashier

Rachel Elias

Calmar,AB.

Summary

Driven professional with a proven track record in customer service excellence and complex problem-solving, honed across roles at Petro-Canada, Value Buds, Shaw’s Enterprises LTD, and as a Supervisor at Sobeys. Skilled in cash handling and conflict resolution, I've consistently enhanced customer satisfaction and team productivity, embodying reliability and professionalism.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier

Petro-Canada
04.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Budtender

Value Buds
02.2024 - 09.2024
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.

Data Entry Clerk

Shaw’s Enterprises LTD
10.2010 - 04.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Supervisor

Sobeys
05.2008 - 09.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

Diploma -

Leduc Composite High School
Leduc, AB
06.2010

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Professionalism and Courtesy
  • Product restocking
  • Conflict Resolution
  • Product Knowledge
  • Complex Problem-Solving

Languages

English
Professional Working

Certification

Sell safe certified

QCW certification

Timeline

Budtender

Value Buds
02.2024 - 09.2024

Cashier

Petro-Canada
04.2022 - Current

Data Entry Clerk

Shaw’s Enterprises LTD
10.2010 - 04.2022

Supervisor

Sobeys
05.2008 - 09.2010

Diploma -

Leduc Composite High School

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Rachel Elias