Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rachel Downey

Summary

Compassionate leader with honed organizational and interpersonal skills in a variety of professional settings. Communicates with impact, adapts with ease, and fosters an environment of unwavering respect.

Overview

10
10
years of professional experience

Work History

Operations Co-Worker

IKEA
08.2021 - Current
  • Advocate for colleagues in the Co-worker Voice Committee, gathering insights from all departments to collaborate on improvements to the work environment
  • Foster an environment of compassion, whether by assisting co-workers with task providing a listening ear to potential struggles and enacting solutions
  • Contribute to a work culture built on communication and respect.
  • Regularly access and maintain Warehouse Management System to receive and document quality of stock and record inventory discrepancies
  • Adapt to constantly shifting tasks and targets with patience and flexibility
  • Fulfill orders accurately with strict focus on customer service
  • Operate a class 1 forklift on a daily basis
  • Liaise with coworkers to coordinate & align work
  • Dutifully participate in stringent health, safety and emergency protocol training and audits

Piano Tutor

Self Employed
09.2015 - 06.2022
  • Used intensive training to develop an abundantly fruitful business which inspired a culture of integrity and artistry amongst students of any age
  • Created a curriculum tailored to each student's specific needs and goals
  • Supported students in developing confidence for successful practical examinations and performances
  • Organized every aspect of bi-annual recitals, from securing insurance for the venue to providing refreshments
  • Provided supportive connection and consistent communication with parents
  • Effectively managed a wide range of personalities and expectations.
  • Maintained accurate records of student attendance, progress reports, lesson notes, billing information, ensuring seamless administrative processes for clients.

Sales Associate

Urban Barn
04.2014 - 09.2015
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Utilized strong product knowledge to encourage customers in making confident purchases of home furnishings
  • Operated the company's POS and delivery-booking system with fluency and efficiency
  • Adhered to the company's branding and styling procedures when creating furniture pads and maintaining visual appeal of sales floor
  • Received deliveries of stock and noted discrepancies to ensure accuracy of inventory
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

ACTO
04.2021

Royal Conservatory of Music
05.2017

Diploma with Honours -

Toronto Film School
03.2013

OSSD -

Anderson C.V.I
06.2010

Skills

  • Quick Learner
  • Attention to detail
  • Multi-tasking
  • Transcription and dictation
  • Microsoft Office proficiency
  • Google Suite competency
  • Community Networking
  • Service Leadership
  • Peer Mentoring

Additional Information

I come from a background of ministry within the community. My volunteer work includes, but is not limited to, organizing food hampers and assisting in the food bank, receiving donations, planning and participating in fundraising initiatives, and mentoring and encouraging young people.


References are readily available upon request

Timeline

Operations Co-Worker

IKEA
08.2021 - Current

Piano Tutor

Self Employed
09.2015 - 06.2022

Sales Associate

Urban Barn
04.2014 - 09.2015

ACTO

Royal Conservatory of Music

Diploma with Honours -

Toronto Film School

OSSD -

Anderson C.V.I

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Rachel Downey