Rachel Davis
San Diego,CA
Summary
To continue my career within the Scripps organization by utilizing my strong organizational skills, ability to work well with others, and effective communication skills to benefit mutual growth and success for both my team and myself.
Overview
21
21
years of professional experience
Work History
Supervisor, Clinic Operations/Fellowship Coordinator
Scripps Clinic Torrey Pines
05.2018 - Current
- Responsibilities include maintaining daily coverage issues, covering practices, maintaining patient satisfaction data, overseeing all clerical staff, coordinating PTO, hiring new employees, ordering supplies/forms for department, maintaining departmental costs, taking care of patient complaints, etc
- Orthopedics LER Fellowship includes interviews/process for selection, maintaining the schedule for the yearly process, communicating with Director to ensure smooth yearly transitions
- Adjusting team workflows to be more efficient and setting clear expectations for staff members.
Lead Patient Service Representative/ LER Fellowship Coordinator- Orthopaedic Surgery
Scripps Clinic Torrey Pines
04.2017 - 05.2018
- Responsibilities include surgery scheduling for patients, insurance verification, getting authorizations for surgeries, answering high volume of ACD phone line, keeping the doctors calendar up to date, helping with other doctors practices, ordering supplies for the whole department, ordering forms for the whole department, working with both doctor and nurse to work out scheduling protocols, etc
- Also other duties include: helping prepare weekly report for which Doctors are in clinic, attending all interviews for incoming PSR’s along with decision making of selected candidate, LER Fellowship interviews/process for selection, ensuring daily coverage for all practices, covering a practice for LOA/PTO requests, assisting Operation Supervisor and Director with daily needs.
Patient Service Representative III Orthopaedic Surgery- Surgery Scheduler- Dr. Richard Walker/ Dr. Michael Thompson
Scripps Clinic Torrey Pines
08.2010 - 04.2017
- Responsibilities include surgery scheduling for patients, insurance verification, getting authorizations for surgeries, answering high volume of ACD phone line, keeping the doctors calendar up to date, helping with other doctors practices, ordering supplies for the whole department, ordering forms for the whole department, working with both doctor and nurse to work out scheduling protocols, etc.
Patient Service Representative I/II- Orthopedics
Scripps Clinic Torrey Pines
07.2007 - 08.2010
- Responsibilities include scheduling patients numerous appointments at a time, Processing patient insurances to ensure coverage for treatments, Answering phones in a timely manner, Ordering supplies and medical forms for use by nurses and physicians, Using Excel to keep track of all patients within the Hand Therapy Department, Collaborating with coworkers for patient scheduling
Hostess/ Waitress/Shift Lead
Coco’s Bakery/ Restaurant
12.2002 - 07.2007
- Serving customers, Food handling, Cash handling, Stock food supply, Opening and closing procedures, Multi-lined phones, Cleaning procedures, Light management duties, Overseeing team for certain shifts
Education
High School Diploma -
Mission Bay High School
San Diego, CA06.2004
Kinesiology/Physical Education -
San Diego Mesa College
San Diego, CASkills
- Microsoft Word, Excel, Power Point, EPIC, Multi-lined Phones, 10 Key, Excellent Customer Service,
- Excellent Leadership Skills, Very Motivated, Self-Efficient, Dependable, Honest, Reliable, Detail-Oriented, Collaborative
Accomplishments
- 2017- Recipient of Orthopaedics Employee of the Month (February)
- 2015- Nomination for Employee of the Month- Orthopaedics
- 2012- Recipient of the Administrative Professional of the Year
- 2010- Nomination for Administrative Professional of the Year
- 2007- Values In Action Nominee (Quality, Efficiency, & Respect)
Timeline
Supervisor, Clinic Operations/Fellowship Coordinator
Scripps Clinic Torrey Pines
05.2018 - Current
Lead Patient Service Representative/ LER Fellowship Coordinator- Orthopaedic Surgery
Scripps Clinic Torrey Pines
04.2017 - 05.2018
Patient Service Representative III Orthopaedic Surgery- Surgery Scheduler- Dr. Richard Walker/ Dr. Michael Thompson
Scripps Clinic Torrey Pines
08.2010 - 04.2017
Patient Service Representative I/II- Orthopedics
Scripps Clinic Torrey Pines
07.2007 - 08.2010
Hostess/ Waitress/Shift Lead
Coco’s Bakery/ Restaurant
12.2002 - 07.2007
High School Diploma -
Mission Bay High School
Kinesiology/Physical Education -
San Diego Mesa College
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