Rachel Daou
Chatham,Canada
Summary
I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I would like to seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Court and Client Representative
Ontario Public Service - Ministry of the Attorney General
Chatham, ON
01.2024 - Current
- Provided customer service and support to clients via phone and email.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Performed administrative tasks such as filing documents or entering data into databases.
- Maintained confidentiality through stringent handling of charts and data.
Registered Early Childhood Educator
Children's Village Daycare
Chatham, ON
10.2005 - 01.2024
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Developed professional relationships with parents, teachers, directors and therapists.
Waitress/Bartender
Blazin' BBQ Ribhouse
Chatham, ON
08.2012 - 10.2018
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Waitress
Bobby Dee's Bar and Grill
Chatham, ON
02.2010 - 06.2012
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Waitress/Bartender
Jersey's Sports Bar and Grill
Chatham, ON
09.2006 - 01.2010
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Resolved customer concerns with friendly and knowledgeable service.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Diploma - Early Childhood Care And Education
Loyalist College of Applied Arts And Technology
Belleville, ON09.2019
Diploma - Developmental Services Worker
St. Clair College
Chatham04.2004
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
Chatham, ON06.2000
Skills
- CPR/First-aid certified
- Training in food handling preparation
- Group and Independent work
- Valid license
- Verbal and Written Communication
- Early Childhood Education
- Patience
Timeline
Court and Client Representative
Ontario Public Service - Ministry of the Attorney General
01.2024 - Current
Waitress/Bartender
Blazin' BBQ Ribhouse
08.2012 - 10.2018
Waitress
Bobby Dee's Bar and Grill
02.2010 - 06.2012
Waitress/Bartender
Jersey's Sports Bar and Grill
09.2006 - 01.2010
Registered Early Childhood Educator
Children's Village Daycare
10.2005 - 01.2024
Diploma - Early Childhood Care And Education
Loyalist College of Applied Arts And Technology
Diploma - Developmental Services Worker
St. Clair College
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
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