Summary
Overview
Work History
Education
Skills
LinkedIn
Timeline
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Rachel Danzinger

Rachel Danzinger

Brooklyn,NY

Summary

Accomplished and proactive customer success specialist with over 5 years of relevant experience in account management, project management and client relations. Demonstrates strong problem solving abilities, excellent interpersonal skills, and a determined work ethic. Enthusiastic about utilizing technology and leveraging trusted relationships to drive business success for clients.

Overview

6
6
years of professional experience

Work History

Associate Technical Account Manager

Yardi
Toronto, CA
01.2023 - Current
  • Completed comprehensive Voyager Residential, Accounting and Admin training programs.
  • Managed 3-5 top tier client accounts on Consulting Practices Team.
  • Provided technical support to clients for their products and services.
  • Built trusted relationships with clients, receiving highly satisfactory reviews.
  • Advised clients on new software products and trained their teams on product implementation.
  • Oversaw software enhancement projects to meet clients' custom needs.
  • Collaborated with cross-functional departments to develop custom solutions for clients.

Project Manager

CKid International
Brooklyn, NY
09.2018 - 09.2022
  • Managed the internal development of a software platform, from planning through testing stages.
  • Managed client relations, upsold subscriptions, and provided clients with ongoing communication to ensure client retention.
  • Directed an annual retreat for 3 years, hosting up to 500 participants.
  • The program saw a 110% growth in attendees each year.

Customer Service Manager

Lubavitch Day Camp
Toronto, ON
06.2018 - 08.2018
  • Served as the primary customer service point person for a camp of over 500 campers.
  • Assisted with enrollment, streamlined processes, and effectively managed communication with parents and vendors throughout the summer.

Education

Bachelor of Arts - Psychology

College of Mount Saint Vincent
New York, NY

Design Studies

Lambton College of Applied Arts And Technology
Sarnia, ON

Skills

  • Written and Verbal Communication
  • Problem-Solving
  • Troubleshooting
  • Client Advocacy
  • Team Work and Collaboration
  • Implementation and Presentation
  • Software as a Service (SaaS)
  • Customer Relationship Management (CRM)
  • Project Management
  • Account Management
  • Microsoft Office
  • Google Suite

LinkedIn

www.linkedin.com/in/rachel-danzinger

Timeline

Associate Technical Account Manager

Yardi
01.2023 - Current

Project Manager

CKid International
09.2018 - 09.2022

Customer Service Manager

Lubavitch Day Camp
06.2018 - 08.2018

Bachelor of Arts - Psychology

College of Mount Saint Vincent

Design Studies

Lambton College of Applied Arts And Technology

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Rachel Danzinger