Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Cox

Ventura

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Ventura Beach Rv Resort
Ventura
08.2024 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Explained policies and procedures to visitors.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Provided administrative support including photocopying, faxing, and filing.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Server

Aloha Steakhouse
Ventura
06.2014 - 06.2022
  • Trained new employees to perform duties.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Buena High School
Ventura
06-2014

Skills

  • Customer service
  • Administrative support
  • Cash handling
  • Conflict resolution
  • Event coordination
  • Time management
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Excellent communication
  • Multitasking Abilities
  • Analytical thinking
  • Stress management
  • Customer satisfaction
  • Detail-oriented

Timeline

Front Desk Receptionist

Ventura Beach Rv Resort
08.2024 - Current

Server

Aloha Steakhouse
06.2014 - 06.2022

High School Diploma -

Buena High School

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Rachel Cox