Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Colwell

Saint John,NB

Summary

Dynamic professional with extensive experience in customer service and team collaboration at Montana's. Proven ability to enhance customer satisfaction through engaging interactions and quality assurance. Skilled in cash handling and maintaining compliance with regulations, consistently achieving sales growth while fostering a positive atmosphere. Detail-oriented and adept at conflict resolution.

Overview

9
9
years of professional experience

Work History

Guide

Cannabis NB
Saint John, New Brunswick
09.2022 - Current
  • Create a comfortable atmosphere for customers by engaging in conversation and providing helpful advice to ensure their needs were met.
  • Perform cashier duties such as processing payments, issuing receipts, and counting back change.
  • Demonstrate knowledge of applicable laws regarding sale of cannabis products in order to ensure compliance with regulations.
  • Collaborate with management to develop creative ways to increase sales and promote cannabis products.

House Cleaner- Self Employed

Peachy Clean
Saint John, New Brunswick
09.2020 - 02.2024
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Cleaned homes following specific and detailed protocols and requests.

Manager/Waitress Supervisor

Montana's
Saint John, New Brunswick
05.2016 - 04.2019
  • Ensured compliance with regulatory requirements and industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.

Education

Pharmacy Technician

NBCC
Saint John, NB
05-2008

Skills

  • Customer service
  • Quality assurance
  • Engaging personality
  • Cash handling
  • Product knowledge
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Cleaning protocols

Timeline

Guide

Cannabis NB
09.2022 - Current

House Cleaner- Self Employed

Peachy Clean
09.2020 - 02.2024

Manager/Waitress Supervisor

Montana's
05.2016 - 04.2019

Pharmacy Technician

NBCC

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Rachel Colwell