Rachel Cochrane
Victoria,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Self-assured professional with a background engaging clients, streamlining sales processes and assessing customer needs. An established Lead Generator promoting undeniable organizational skills and desiring the opportunity to work hard.
Overview
1
1
year of professional experience
Work History
Telemarketer and Lead Distribution
IDC WIN Worldsource
05.2023 - 05.2024
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Recorded and updated customer information in online systems.
- Implemented CRM software effectively for better tracking of leads, customer interactions, and sales progressions.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Trained new hires in technology required to access company systems and complete job tasks.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
Education
Bachelor of Child And Youth Care - Foundational Skills in Counselling
License Certificate - Financial Services And Insurance
Skills
- Email and Telephone Etiquette
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Product Sales
- Staff education and training
- CRM software proficiency
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Complaint Handling
- Client Relations
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Career advancementWork from home optionFlexible work hoursWork-life balanceTimeline
Telemarketer and Lead Distribution - IDC WIN Worldsource
05.2023 - 05.2024
Mohawk College of Applied Arts And Technology - Bachelor of Child And Youth Care, Foundational Skills in Counselling
Ashton College - License Certificate, Financial Services And Insurance
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