Rachel Chee
Pierrefonds,Québec
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Air Canada
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bar - Waitress
Vieux Four Manago
09.2020 - 05.2024
Education
Bachelor - Finance
Concordia University
Montreal10.2019
Social Science
John Abbott College
Sainte-Anne-De-Bellevue01.2019
École Secondaire Saint-Georges
Senneville01.2016
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team player
- Verbal and Written Communication
- Attention to Detail
References
Available upon request.
Volunteer Experience
Starlight foundation, 11/01/16
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service Representative
Air Canada
10.2022 - Current
Bar - Waitress
Vieux Four Manago
09.2020 - 05.2024
École Secondaire Saint-Georges
Bachelor - Finance
Concordia University
Social Science
John Abbott College