RACHEL CHARLES
Toronto,ON
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
2
2
years of professional experience
2
2
Certifications
1
1
Language
Work History
Senior Program Leader / Community Coordinator
TORONTO COMMUNITY HOUSING
06.2018 - 09.2018
- Monitored program performance through regular evaluations, identifying areas for improvement, and implementing necessary changes.
- Developed comprehensive case management plans, addressing individual needs and facilitating their progress toward self-sufficiency.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Improved Tchc residents'' mental well-being by conducting regular emotional support sessions and group activities.
- Contributed to the establishment of a supportive and inclusive atmosphere within the Tchc resident through active listening and empathetic engagement with clients.
- Served as a liaison between resident and social service agencies, effectively advocating on their behalf and securing necessary resources.
- Maintained accurate records of resident interactions, ensuring timely documentation that contributed to effective case management practices.
Child and Youth Program Assistant
Reaching Up Homework Clubs
01.2017 - 06.2017
- Identified areas of inefficiency and implemented process improvements, resulting in reduced operational costs.
- Implemented creative arts activities that encouraged self-expression while also developing fine motor skills.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Assisted in planning and executing special events for families, fostering strong community connections.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
- Facilitated physical activity sessions that promoted overall wellness among children of all ages and abilities.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
Project Coordinator
NORTHSTAR ACCESS
- I have built and maintained strong relationships with suppliers, partners, and customers through effective communication and expert relationship management
- I regularly meet with the companies and finance department to update them on the cost of the projects
- Also advised on the progress of the projects
- oversaw diverse dispatch and scheduling internally and externally through various channels of communication.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Customer Service Coordinator
NORTHSTAR ACCESS
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Implemented and sustained cross-departmental communication protocols, enabling smooth coordination and collaboration
- These protocols played a crucial role in achieving timely and cost-effective project completion, optimizing resource utilization, and meeting deadlines
- Efficiently coordinated daily operations, ensuring personnel safety and strict compliance with regulations and company policies.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Social Service Work - Diploma -
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
TORONTO, ONSkills
Leadership
Project Management
Task Tracking
Organized
Planning
Problem-solving
Self-Reliant
Adaptability
Microsoft Office suite
Communicate effectively
Interpersonal
Conflict Resolution
Data Entry
Negotiation
Relationship Building
Issue Resolution
Additional Information
Modelled Citizen Award- Governor General of Canada, Academic Excellence Award, 2015, 2016, 2017, Sears Drama Festival MVP 2013 & 2015
Certification
CPI crisis intervention training
Timeline
CPI crisis intervention training
03-2024
CPR LEVEL C certificate/First Aid
03-2024
Senior Program Leader / Community Coordinator
TORONTO COMMUNITY HOUSING
06.2018 - 09.2018
Child and Youth Program Assistant
Reaching Up Homework Clubs
01.2017 - 06.2017
Project Coordinator
NORTHSTAR ACCESS
Customer Service Coordinator
NORTHSTAR ACCESS
Social Service Work - Diploma -
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY