Rachel Cameron
Ballina,,NSW
Summary
Proficient in anticipating guest needs and enhancing overall customer satisfaction. Successfully resolved customer queries, leading to stronger relationships between guests and the company. Expertise in fostering a welcoming environment during check-in and check-out processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spa Coordinator
Four Seasons
Whistler, British Columbia
06.2024 - 04.2025
- Directed front desk activities including management of phone calls, emails, and correspondence.
- Facilitated daily operations by coordinating guest check-ins, check-outs, and fulfilling special requests.
- Delivered exceptional customer service in every interaction with guests.
Senior Supervisor
Baskin Robbins
Ballina, NSW
02.2022 - 03.2024
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Legal Receptionist
Hosie & Partners Solicitors
Ballina
12.2020 - 03.2024
- Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
- Oversee office inventory by restocking supplies and submitting purchase orders.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Drafted and reviewed legal documents and precedents to support case preparation.
Education
High School Certificate -
Ballina Coast High School
Ballina11.2020
Skills
- Opera knowledge
- Scheduling and calendar management
- Attention to detail
- Microsoft Office proficiency
- Professionalism and courtesy
- Conflict resolution
- Front desk operations
- Customer service
Certification
- RSA Certificate completed November 2020
- RCG Certificate completed November 2020
References
References available upon request.
Timeline
Spa Coordinator
Four Seasons
06.2024 - 04.2025
Senior Supervisor
Baskin Robbins
02.2022 - 03.2024
Legal Receptionist
Hosie & Partners Solicitors
12.2020 - 03.2024
High School Certificate -
Ballina Coast High School
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