Rachel Calliou
Edmonton,AB
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Receptionist
Treaty 8 Urban Child and Family Services
02.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, managed approximately 30 incoming calls, directing clients to individuals addressing specific needs.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Event Coordinator/Administrative Assistant
Whitefish Band Office
04.2019 - 01.2020
- Coordinated schedules and timelines such as transportation for events , meals and activities for all staff and guests.
- Brainstormed and implemented creative event concepts and themes for traditional camp.
- Performed event coordination and assigned staff to different position needed for camp
- Ensured all operations for event coordinating was done in a timely and effective manner, answering 50+ calls a day and collected information from band members.
Personal Shopper
Super Store Click And Collect
10.2015 - 06.2017
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Handling POS transactions with debit, credit and coupons.
- Followed stores policies and procedures for a safe work environment.
Secretary/Substitute Teacher
Whitefish School
01.2008 - 01.2011
- Greeted and welcomed guests in persons and on the phone.
- Maintained log books including sign-in/sign-out from desk expenditures and calls received.
- Used multi-line phone system, photocopier, Microsoft Office and able to stand for extended periods of time.
- Manage classroom behaviors and follow lesson plans left by teacher.
Education
Business Management -
MacEwan University
2022
Office Administration Certificate
2015
High School Diploma -
Northern Lakes College
2005
Skills
- Administrative and Communication
- Knowledgeable in various computer software; MS word, Access, Excel, Outlook, and Powerpoint
- Highly organized and motivated
- Keen eye for detail
- Excellent customer service
- Effective listener
- Critical Thinking
- Money Handling Abilities
- Problem-Solving Ability
- Data Entry
- Office equipment operations
Timeline
Receptionist
Treaty 8 Urban Child and Family Services
02.2024 - 12.2024
Event Coordinator/Administrative Assistant
Whitefish Band Office
04.2019 - 01.2020
Personal Shopper
Super Store Click And Collect
10.2015 - 06.2017
Secretary/Substitute Teacher
Whitefish School
01.2008 - 01.2011
Business Management -
MacEwan University
Office Administration Certificate
High School Diploma -
Northern Lakes College
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