Rachel Brunelle
Fort Saskatchewan,AB
Summary
Driven by a commitment to excellence, I leveraged my verbal communication and customer relationship management skills at River City Cigar Co. to enhance customer loyalty and resolve conflicts. As a Spa Manager at Planet Beach, I boosted above average sales through effective staff training, showcasing my leadership and decision-making abilities. I am now eager to apply these strengths in a new role.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
River City Cigar Co.
10.2013 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Spa Manager
Planet Beach Contempo Spa
08.2008 - 09.2013
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
Educational Assistant
Win Ferguson Elementary School
09.2000 - 09.2004
- Provided support to help students with special needs learn and grow.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
Started a family
09.2004 - 08.2008
In September of 2004 I became pregnant with twins and took time off to care for them. In 2006 I became pregnant again and had another set of twins. This is the reason for the employment gap between 2004-2008
Caregiving
06.2016 - 06.2024
In 2016 I became pregnant with my last child and therefore took some time off to care for him as he was born with both ASD and ADHD. At this same time my mother became widowed and I began working for her as a caregiver also. From 2019-June 2024 I have been a caregiver to both my son whom is on the spectrum and my mother whom is disabled. Now that my son is older and my mother has been placed in long term care I have began seeking other employment and am excited to enter the workforce again!
Education
High School Diploma -
Dewberry School
Dewberry, AB06.1998
Skills
- Verbal and written communication
- Staff Training and Development
- Customer Relationship Management (CRM)
- Team Leadership
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
Volunteer
In my spare time I enjoy volunteering for the children's ministry at Fort Saskatchewan Community Church
References
Available upon request
Timeline
Caregiving
06.2016 - 06.2024
Customer Service Representative
River City Cigar Co.
10.2013 - 02.2015
Spa Manager
Planet Beach Contempo Spa
08.2008 - 09.2013
Started a family
09.2004 - 08.2008
Educational Assistant
Win Ferguson Elementary School
09.2000 - 09.2004
High School Diploma -
Dewberry School