Rachel Brooks
Bay Point,CA
Summary
Organized and dedicated GSOC analyst with7+ years of white club, customer service, experience in Payroll Administration, Worker’s Compensation, Benefits management, Administrative tasks, Staff Recruitment and Training. Specializing in the planning and execution of policies and procedures, employee relations and conflict resolution.
Offering solid foundation in analytical thinking and problem-solving, well-suited for adapting to new challenges and environments. Brings ability to quickly learn and apply data analysis techniques and tools such as Excel and SQL. Ready to use and develop these skills in Desired role.
Overview
8
8
years of professional experience
Work History
GSOC Analyst
Allied Universal
03.2017 - Current
- Dispatching
- Maintain phone calls ,Important emails & scheduling
- Supervisor SOC : monitor and analyze an organization’s cyber security and mitigate cyber risk on an ongoing basis
- Account Management and sales
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Documented observations and occurrences
- Interviewed witnesses to complete and submit incident reports
- Responded quickly to emergency situations to assess and deflect conflicts
- Various security positions ~ Front Desk receptionist, patrolling, badging SOC lead supervisor
- Utilized data analysis tools to identify patterns in security incidents, contributing to proactive prevention measures.
- Collaborated with cross-functional teams to develop and implement emergency response plans.
- Streamlined processes for incident management, improving overall efficiency and performance.
- Provided timely support during crisis situations, assisting with evacuation planning and resource allocation as needed.
- Maintained strict confidentiality and discretion when handling sensitive information, ensuring the privacy of client data.
- Participated in regular security audits, identifying areas for improvement and implementing necessary changes.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
HR GENERALIST
Allied Universal
05.2021 - 02.2023
- Timecard and payroll record audits for accuracy
- Wages, deductions, and benefits calculation in accordance with company policies
- Performed employee evaluations for wage increases, promotions and transfers
- Issued disciplinary actions such as write ups, notices, suspensions and termination
- Partnered with recruiting manager to coordinate onboarding and offboarding processes
- Managed300+ employee inquiries in fast-paced environment
- Executed record filing system for document organization and management
- Responded to inquiries by answering over25 telephone calls, in-person questions, and emails per day
- Scheduled office meetings
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Expert Sales Executive
Comcast
05.2020 - 06.2022
- Answering incoming calls from prospective customer & account management
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Negotiated pricing and payment terms with customers when possible to close deals
- Documented customer interactions and transactions, maintaining accurate records of all dealings
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Improved product knowledge across the team by conducting regular training sessions on new offerings and industry trends.
- Maximized profit margins by negotiating favorable contracts with suppliers and vendors.
- Boosted sales revenue by developing and executing strategic marketing plans.
- Utilized data analytics tools to monitor performance metrics guiding informed decision-making processes.
- Enhanced company reputation, actively participating in industry events and networking functions.
Education
Bachelor's Degree - Business consulting & Finance
University of California
San Francisco, CA05.2020
Associate Degree - Business Administration
Diablo Valley College
Pleasant Hill, CA05.2018
Skills
- White Glove Customer Service
- Multitasking & Time Management
- Office Equipment Operation
- Document and File Management
- Kronos, Paylocity, Paycom
- Microsoft Office, Excel, Outlook, Adobe, Lanel, Teams
- Analytical thinking
- Time management
- Team collaboration and leadership
- Attention to detail
- Critical thinking
- Data research and validation
- Decision-making
- Risk analysis
Languages
Spanish
Full Professional
Timeline
HR GENERALIST
Allied Universal
05.2021 - 02.2023
Expert Sales Executive
Comcast
05.2020 - 06.2022
GSOC Analyst
Allied Universal
03.2017 - Current
Associate Degree - Business Administration
Diablo Valley College
Bachelor's Degree - Business consulting & Finance
University of California
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