Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rachel Birdsey

Summary

Dependable employee capable of establishing rapport and trust with clients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as an accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Mainstream
10.2022 - Current
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Support Coordinator

Community Living
04.2020 - 12.2022
  • Providing direct support to those with developmental disabilities via aiding with a range of daily task s including personal hygiene facilitation, meal preparation, mobility support, housekeeping chores, medical appointments, administering medication, etc.
  • coordination of social events and assisting persons supported with creating and executing personal goals.

Supervisor

Starbucks Coffee
07.2018 - 07.2020
  • Assisted management with inventory control and stock ordering, one on one guidance and training with fellow teammates, cash handling and management, handcrafting beverages to customer specifications, as well as establishing excellent customer connections with new customers and maintaining great relationships with returning customers
  • Voted “Partner of the Quarter” by store peers in September 2018.

Customer service, Trainer

Tim Horton's
04.2017 - 06.2018
  • Maintained high standards of customer service during fast-paced operations, cross-trained and coordinated scheduling with team members to ensure seamless service, handled currency and credit transactions quickly and accurately.

Customer service

Casa Leone Bakery & Deli
07.2013 - 12.2016
  • Followed procedures for safe food preparation, assembly, and presentation
  • Communicated positively and effectively with customers and co-workers
  • Built loyal clientele through friendly interactions and consistent customer appreciation.

Education

American Sign Language: Deaf studies and Culture -

George Brown College
04.2018

Laura Secord Secondary School
06.2016

Skills

  • Excellent communication skills developed through experience and hands-on supervisor workplace training
  • A dedicated and welcoming team leader who is capable of taking initiative, problem solving, and offering consistent guidance and support to team members
  • Proven to go above and beyond in order to create a meaningful experience for clients and customers

Certification

  • Smart Serve
  • Food Handler
  • Emergency First Aid - CPR C - AED
  • WHMIS
  • Safety Care Training/NVCI

Languages

English
American Sign Language (intermediate)

Timeline

Direct Support Professional

Mainstream
10.2022 - Current

Support Coordinator

Community Living
04.2020 - 12.2022

Supervisor

Starbucks Coffee
07.2018 - 07.2020

Customer service, Trainer

Tim Horton's
04.2017 - 06.2018

Customer service

Casa Leone Bakery & Deli
07.2013 - 12.2016

American Sign Language: Deaf studies and Culture -

George Brown College

Laura Secord Secondary School

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Rachel Birdsey