Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Rachel Biaye

Rachel Biaye

Scarborough,ON

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. And also a reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Gracious Store
Lagos, Nigeria
06.2021 - 11.2023
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Strengthened customer retention by offering discount options.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Educated customers on special pricing opportunities and company offerings.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Officer

Mutual
Lagos, Nigeris
10.2019 - 05.2021
  • Implemented best practices regarding customer service standards across all channels.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained accurate records of customer interactions and transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Processed payments from customers using point of sale systems.
  • Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.

Education

Diploma - Social Service Worker

Seneca Polytechnic
08-2025

Bachelor of Science - Health Education

University of Ilorin
Ilorin, Nigeria
10-2019

Skills

  • Scheduling
  • Report Generation
  • Data Collection
  • Consultative Sales
  • Data Entry
  • Paperwork Processing
  • Travel Planning
  • Positive and Professional
  • Critical Thinking
  • Adaptive Team Player
  • Sales expertise
  • Recordkeeping strengths
  • Strategic sales knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Gracious Store
06.2021 - 11.2023

Customer Service Officer

Mutual
10.2019 - 05.2021

Diploma - Social Service Worker

Seneca Polytechnic

Bachelor of Science - Health Education

University of Ilorin
Rachel Biaye