Rachel Biaye
Scarborough,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. And also a reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Gracious Store
Lagos, Nigeria
06.2021 - 11.2023
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Strengthened customer retention by offering discount options.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Educated customers on special pricing opportunities and company offerings.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Officer
Mutual
Lagos, Nigeris
10.2019 - 05.2021
- Implemented best practices regarding customer service standards across all channels.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained accurate records of customer interactions and transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Processed payments from customers using point of sale systems.
- Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
Education
Diploma - Social Service Worker
Seneca Polytechnic
08-2025
Bachelor of Science - Health Education
University of Ilorin
Ilorin, Nigeria10-2019
Skills
- Scheduling
- Report Generation
- Data Collection
- Consultative Sales
- Data Entry
- Paperwork Processing
- Travel Planning
- Positive and Professional
- Critical Thinking
- Adaptive Team Player
- Sales expertise
- Recordkeeping strengths
- Strategic sales knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Gracious Store
06.2021 - 11.2023
Customer Service Officer
Mutual
10.2019 - 05.2021
Diploma - Social Service Worker
Seneca Polytechnic
Bachelor of Science - Health Education
University of Ilorin